Remote Customer Service Representative

Heather D. Tu r ner

**** ********* **. ********, ***** Carolina 28056 • 704-***-**** • ************@******.*** Professional summary

Results-driven Administrative Assistant with strong experience in customer service, data entry, and remote operations. Proven ability to manage high-volume communications, maintain accurate records, and coordinate schedules efficiently. Self-motivated, detail-oriented, and highly organized with a strong ability to work independently in remote environments.

Experience

AUG 2020 – JUN 2025

Customer Support Representative SC Contact Centers / Concentrix Remote

• Handled high-volume inbound calls in a fast-paced contact center environment

• Retained customers by identifying concerns, offering service solutions, and reinforcing value

• Followed structured scripts while maintaining a natural, persuasive, and empathetic tone

• Accurately entered customer data and service details in real time

• Scheduled and modified service appointments based on customer needs

• Met performance standards for quality, accuracy, and customer satisfaction MAY 2017 – JUL 2020

Account Manager R&R Tire Express Gastonia, NC

• Managed 300–500 active customer accounts

• Conducted soft collections and negotiated payment solutions

• Built long-term customer relationships and improved account retention

• Recognized as Account Manager of the Month five times

• Balanced customer satisfaction with revenue and policy compliance OCT 2015 – APR 2017

Sales & Customer Service Associate Retail & Service Gastonia, NC

• Assisted customers with service questions, purchases, and billing inquiries

• Processed payments and handled transactions accurately

• Supported account setup and issue resolution in a customer-facing role JAN 2025-PRESENT

Owner – GasHouse Graphics (Self-Employed)

• Managed all business operations including customer communication, scheduling, and order fulfillment

• Maintained organized records of invoices, sales, and client requests

• Delivered custom products with high attention to detail and accuracy

• Handled online inquiries and provided timely customer support in a remote environment Skills

Inbound Customer Support (High-Volume) • Customer Retention & Upselling• Call De-escalation & Objection Handling• Scripted Sales & Service Calls• Microsoft Office & CRM Platforms• Remote Work Compliance & Flexibility• Live Data Entry & CRM Documentation

Education

JUN 2012

Adult High School Gaston College Dallas, NC

3.1 GPA • High School Diploma

Remote Technical Readiness

Windows 11 • 16GB RAM • Hard-Wired Ethernet • USB Wired Headset • Webcam • Quiet, dedicated workspace free from interruptions

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