Insurance & Administrative Specialist Resume Summary
Resume:
Elizabeth Holder
Murfreesboro, TN *****
******.********@*****.***
Work Experience
Insurance Verification Specialist
Consultants in Pain Management-Chattanooga, TN
May 2021 to April 2025
• Responsible for effective and efficient verification of all patients’ benefits before their appointment.
• Responsible for answering incoming calls from other providers, recipients, and carrier groups in relation to insurance coverage.
• Research eligibility information online with various insurance carriers.
• Responsible for acting as a liaison between patients, healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
• Ensures all patient questions are answered and issues are resolved timely by utilizing the appropriate resources.
• Responsible for obtaining all referrals and authorizations for procedures and services, as required.
• Other duties as assigned by the Billing Manager. FMLA Specialist
Unum-Chattanooga, TN
January 2019 to March 2021
responsible for managing and overseeing employee leave requests under the Family and Medical Leave Act (FMLA). They ensure compliance with federal and state regulations, process leave applications, verify eligibility, and communicate with employees and managers about leave policies. Clinic Administrative Lead
Results Physiotherapy-Signal Mountain, TN
January 2010 to January 2019
• Communicated with clients to review contract, answer any questions and learn about their unique scenarios and how to troubleshoot
• Completed required medical and program reports and maintained medical records system, program filing system and EMR, following clinic standard operating procedures
• Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue
• Developed team communications and information for monthly meetings
• Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
Education
High school diploma
Red Bank Reg High School-Chattanooga, TN
September 1994 to May 1998
Skills
• Organizational skills
• HIPAA
• Insurance verification
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Office
• Phone etiquette
• Office experience
• Microsoft Outlook
• Microsoft Word
• Medical terminology
• EMR systems
• Medical office experience
• ICD-10
• ICD coding
• Customer service
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