Sales & Customer Service Professional

ANDREA HOLCOMB

216-***-**** **********@*****.***

PROFESSIONAL SUMMARY

I am a detail-oriented, highly motivated professional with extensive experience in Sales and Customer Service. I work exceptionally well independently and as a strong team member. I also possess excellent organizational and analytical skills, excelling in managing intricate details without compromising overall goals. I am confident in my ability to take on new challenges. Seeking a role where attention to detail and professionalism contributes to organizational success.

SKILLS

• Problem Analysis and Resolution • Oral and Written Communication • Customer Relations

• Fast Learner • Self Motivated • Sales & Marketing

WORKHISTORY

Accounting Specialist, March, 2025-March, 2026

Expert Crane- Wellington, OH

●Processed accounts payable invoices with a high level of accuracy, ensuring correct coding, approval, and timely payment.

●Communicated with vendors regarding expenses, pricing discrepancies, payment setup, and terms while maintaining strong professional relationships.

●Managed accounts receivable by contacting customers regarding past due balances and processing payments and credits.

●Entered and verified technician time using the company’s time management system to ensure accurate payroll and job estimates.

Therapeutic Behavioral Specialist, January 2024-March 2025

Bellefaire JCB – Lorain, OH

●Strengthened family relationships through effective collaboration with parents, caregivers, and other involved individuals in the treatment process.

●Collaborated with multidisciplinary teams to ensure comprehensive care for each client, addressing various aspects of their developmental needs.

●Reduced behavioral incidents by providing consistent support and guidance to clients within therapeutic settings.

●Increased team efficiency by maintaining accurate documentation of client progress and updating treatment plans accordingly.

●Encouraged positive peer interactions among clients through structured group activities designed to foster social connections and cooperation.

Customer Service Account Manager, October 2014 - August 2022

Customer Service Account Manager, October 2023 - January 2024

Enerco Group Inc. - Cleveland, OH

●Distributed and helped clarify sales literature, product manuals, schematics, and prices to dealers and distributors.

●Managed the annual tax-exempt collection project for auditing purposes as well as annual repricing of accounts.

●Monitored Home Depot and Menards commerce hubs, and updated inventory and shipment information.

●Ran daily shipping reports and followed up with other account managers to ensure that orders were shipping on time.

●Trained new account managers and supported associates on internal processes, policies and software.

Employment Specialist, March 2023 - October 2023

MJ Capital Group, LLC - Amherst, OH

●Advertising available positions on job and social media sites, and other digital resources.

●Screening of associates for available positions.

●Setting up and conducting associate interviews.

●Managing and maintaining associate information databases.

●Conducting post-placement interviews with client companies.

Customer Service Account Manager, August 2022 - February 2023

The Universal Steel Company. - Cuyahoga Heights, OH

●Processed a high volume of sales orders.

●Addressed customer questions and concerns regarding various product lines and testing requirements.

●Monitored daily open order report to ensure orders are being processed on time.

●Communicated with buyers, dealers, and distributors in regards to product availability, placement of orders, and shipping information such as lead times, tracking, and costs.

●Created a report that highlighted inventory level issues for the entire sales department.

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Disability Advocate Specialist, November 2013 - April 2014

Human Arc - Cleveland, OH

●Managed 20 case accounts daily.

●Scheduled appointments for clients and managed follow up confirmations to ensure interviews were upheld.

●Advocated for clients as their non-attorney spokesperson in order to maximize the benefits that they received.

●Assisted clients who were declined and referred those declined to community resources that satisfied their needs.

Universal Banker/Bank Teller, November 2011 - November 2013

Huntington Bank - Lakewood, OH

●Generated new business by setting daily appointments and interacting with customers to enhance their financial portfolio.

●Implemented the company’s core values to ensure the success of Huntington Bank.

●Processed financial transactions for customers and balanced drawer on a daily basis.

●Improved customer satisfaction scorecards to the highest branch ranking in the district.

Customer Marketing Account Manager, October 2007 - November 2011

Bank of America - Beachwood, OH

●Undertook high sales expectations with exceptional customer service

●Utilized honest communication techniques to retain customer accounts.

●Succeeded in an environment where change was common.

●Secured Bank of America as the customer’s card of choice.

●EDUCATION

Cuyahoga Community College - Cleveland, OH

Hondros College - Independence, OH - Core Real Estate

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