Customer Service Professional with 20+ Years Experience
Resume:
Tanya Walker
Aurora, CO *****
**************@*****.***
Customer Service Professional with over 20 years of experience providing top notch service and building relationships in call center. Adamant about utilizing my administrative and communications skills to exceed goal expectations and continue my professional development.
#readytowork
Willing to relocate to: Dallas, TX - Irving, TX - Denver, CO Authorized to work in the US for any employer
Work Experience
Inductor
Shamrock warehouse - Aurora, CO
May 2021 to Present
Started out selecting orders for restaurants and businesses, moved up to auditing with a pay raise. The Denver warehouse moved to Aurora Colorado then I began inducting packages onto the belt that delivered the packages into the trucks for shipping. Patient Access Liaison
UC Health - Aurora, CO
July 2019 to Present
Managing appointments and completed changes to scheduling
Verified documents and insurance coverages and eligibility
Communicated messages to providers for medical record request
Answered incoming calls and placed electronic orders for procedures, laboratory visits, and immunizations
Customer Care Professional
Prime Source Staffing - Denver, CO
October 2018 to July 2019
Provided customers with price quotes for QHP or Medicaid in Maryland, based on Family size and Income
Maintained accurate documentation of customer interactions and account actions taken
Applied effective listening skills to assess customer concerns and provided positive solutions
Operated Multi-line phone system and mastered knowledge of Medicaid Customer Care Professional
Nordstrom Credit Card Service - Centennial, CO
July 2017 to March 2018
Effectively answered and resolved up to 120 inbound calls per day
Proactively worked to meet and exceed quota expectations as set by management
Collected payments and worked with cardholders to address credit limits and APRs Customer Care Professional
Nelnet Student Loans - Aurora, CO
May 2016 to March 2018
Coached and Provided Students with information regarding loans, payments, forbearances, and deferments
Processed various forms of transactions and provided account updates
De-escalated upset clients by explaining interest caps and loan forgiveness options Administrative Assistant
Taylor Funeral and Cremation Service - Aurora, CO
January 2010 to March 2016
Consoled families while assisting them in preparing funeral arrangements
Reconciled accounting records by comparing bank statements to books maintained accounting books via payments and revenue tracking
Addressed customers inquiries concerning product information and price quotes Education
High School Diploma
Aurora Central High School
May 1998
Skills
• Awesome Interpersonal and Communication Ability
• Proficient Computer Skills: Microsoft Office Suite, 10 Key
• Highly organized with ability to prioritize multiple endeavors
• Flexible to adapt to change and make accommodations as necessary
• Strong Leadership and Management skills
• Strong ability to address customer concerns and use critical thinking to solve problems
• Word
• Microsoft Excel
• Scheduling
• Epic
• Receptionist
• Outlook
• Excel
• Management
• training
• Front Desk
• Administrative Experience
• Customer Service
• Data Entry
• Phone Etiquette
• Hospice care
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