Customer Service Delivery Advocate Candidate

ANNIE CRENSHAW

Fort Worth, TX. *****

817-***-**** ************@*****.***

linkedin.com/in/annie-crenshaw-535259367

Social Services Professional and United States Army Veteran, leveraging mobile notarization, client support, and criminal justice experience; equipped with a strong foundation in confidential documentation, service coordination, and community advocacy, positioned to support client-facing administrative and notary-driven work. Demonstrated a solid grasp of compliance-focused documentation, client communication, and working effectively with diverse populations. Committed to continuous learning and development, fostering the enhancement of critical skills and effective contributions to projects and teams. Mastery in document verification, client relations, and service coordination.

• Public Speaking

• Time Management

• Community Advocation

• Administrative Support

• Mobile Service Coordination

• Confidential Records Handling

• Technical Reporting

• Regulatory Compliance

• Stakeholder Engagement

RELEVANT TRAINING

Texas Notary Public

Skills Acquired:

• Confidential Document Handling Maintained confidentiality while processing legal, financial, and personal documents across client settings

• Notarization Compliance Verified signer identity and ensured proper document execution while maintaining compliance with Texas notary regulations Loan Signing Agent

Skills Acquired:

• Loan Signing Support Supported signing processes for financial documentation, ensured accurate completion steps, and maintained professional client experience

• Client Coordination Scheduled mobile appointments, traveled to client locations, and communicated expectations clearly to reduce errors and delays

RELEVANT EXPERIENCE

Mobile Notary Services and Document Compliance

Provided mobile notarization services, ensured accurate document execution, and maintained compliance and confidentiality across diverse client environments.

• Traveled to homes, hospitals, and businesses to complete notarizations for client convenience

• Verified signer identity, ensured proper execution steps, and protected confidentiality while handling sensitive documents

• Maintained compliance with Texas notary regulations while delivering consistent customer service Case Management and Community Support

Supported adults with mental disabilities through life-skills training, resource coordination, and participation in treatment planning.

• Delivered life-skills instruction, including budgeting, hygiene, job preparation, and access to resources

• Participated in treatment team meetings and supported crisis planning activities

• Coordinated practical support resources, including transportation and hygiene kits ANNIE CRENSHAW Pg. 2

Probation Oversight, Documentation, and Court Support Monitored compliance requirements, documented case activity, and coordinated with providers to support court- ordered conditions and reporting needs.

• Conducted compliance monitoring, including home visits and random drug testing coordination

• Coordinated with treatment providers and maintained timely documentation for case follow-up

• Prepared violation reports and supporting documentation for court hearings EMPLOYMENT HISTORY

THE TRAVELING COWGIRL MOBILE NOTARY 2026 – Present Mobile Notary Public / Loan Signing Agent

COMMUNITY SUPERVISION AND CORRECTIONS DEPARTMENT 2007 – 2009 Probation Officer

MHMR OF TARRANT COUNTY 2003 – 2007

Case Manager

ABBA STAFFING AGENCY 2002 – 2003

Office Assistant

MILITARY EXPERIENCE

UNITED STATES ARMY 1988 – 1992

Air Defense Artillery

EDUCATION CERTIFICATIONS

Bachelor of Arts, Social Work University of Texas at Arlington Associate of Arts, Pre-Law Studies Tarrant County College Texas Notary Public

Loan Signing Agent

TECHNICAL COMPETENCIES

Microsoft Office 365: Outlook, Word, Excel, PowerPoint Google Workspace: Gmail, Calendar, Contacts, Meet & Chat, Docs, Sheets, Slides

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