Project Manager & Process Expert (S/4HANA)
Resume:
Manuel António Serrano Melão
Lisbon, Portugal, Portuguese
******@*****.***
http://linkedin.com/in/manuelmelao
Project Manager & Process Expert
I'm Project Manager and Process Expert professional with a passion for concretizing ideas, driven for execution, with experience in solving complex problems and working with cross-functional teams. I am proficient in project lead, business analyst, sap consultant. I am experienced in coordinating customer care projects and OD2C processes. I enjoy finding simple and automatic solutions across supply chain, customer care and performance analysis. Recently completed the Google Project Management certificate – a rigorous, hands-on program that covers traditional and Agile project management approaches throughout the life cycle of a project.
Professional Experience
S4/Hana Enterprise Process Expert – Distribution
AstraZeneca
Global position, Remote & Hybrid
January 2025 – Present
I’m responsible for supporting the Development and Delivery of a defined suite of Order and Distribution to Cash Business Processes associated with the successful distribution of materials and finished goods within the Operations Supply Network and the distribution of products to various type of external customers. With a focus on the exploitation of SAP (S/4 HANA) capability to realize the defined distribution processes.
Support EPO/EPLs to design globally standardized processes by adopting SAP systems and capabilities, minimizing local customization and deviation.
Define, analyze and communicate current, interim and future business processes and improvement opportunities.
Support the development of new strategies to improve business processes and ensure business continuity, meeting current and future business needs.
Network with colleagues across the business to identify improvement opportunities and future business requirements.
Collaborate with the programme and business partners in IT, Master Data and Analytics to define technology, data and analytics requirements for the business processes.
Ensure external requirements are understood and considered in the Business Process and Data designs.
Support the process mapping and documentation activities to appropriate level of details.
Facilities knowledge sharing within the team and the programme.
Manage/Support the deployment and change activities.
Establish influential and highly collaborative relationships with key logistics partners.
Western Europe Supply Chain Project & Performance Manager
Sanofi – Opella
Western Europe, Remote
December 2021 – January 2025
Countries in my scope: UK, Belgium, Spain, Portugal, Austria, Switzerland, and Greece. Responsibility for developing, simplifying, automating, and implementing supply chain projects.
Led projects and initiatives to drive performance as support to the head of Supply Chain.
Drive projects for the 7 WE markets: Saving Initiatives, Harmonization of processes, Workload Assessment, SAP upgrade for SAP HANA for Austria and Switzerland (go-live July/2022).
Responsible for creating, drive and monitoring the Western Europe Supply Chain performance on the different processes (forecasting, product shortages, fill-rate, inventory, deliveries, claims, destructions, customer service level, revenue at risk) and identify corrective action plans.
Responsible to running SC processes (performance meeting, reconciliation meeting SC+FI) & tools (Power BI Sceye and KuDoS, SAP and Kinaxis), to contribute with the automatization and simplification to facilitate decision making and improve the service.
Iberia Service Strategy Lead & E2E Customer Care
Sanofi
Iberia, Portugal, and Spain
October 2018 –November 2021
Responsible to develops and drive the Market Service Strategy for Iberia. Reviews and proposes market service strategy changes (MOV, MOQ, EDI, sales orders frequency, etc.) according to the commercial police, assessing and prioritizing services plans opportunities.
Key Point of Contact for SAP (S/4Hana) regarding the Order to Cash processes: orders, deliveries, invoices, returns, claims, price condition, material master data, rebates, EDI.
I implemented and led as Project Manager the following supply chain projects:
MOV (2021) - Minimum Order Value for the Portuguese main customers (Wholesalers €2000 and public Hospitals €100)
Business@Mail (2021) - implementation of the Edicom Web Platform “Business@Mail” (online invoices/credit notes) for the Portuguese pharmacies.
EDI - Electronic Invoice (2021) - EDI Electronic Invoice & Orders. For Portuguese Hospitals (public and private), Mass Market and Wholesalers.
ESKER IM (2020) - Portuguese implementation of the tool “ESKER IM” (Customer Claims Manager).
Fill Rate improvement (2020) - improvement of the Fill Rate for the Portuguese Wholesalers (64% to > 75%
Claims Reduction (2020) - Claims reduction (> 15%) and SLA implementation (Wholesalers).
Call Center implementation (2019) – external Call Center.
Sales Orders reduction (2019) - reduction of 21% of Sales orders by the optimization of sales orders processes with the main customers (Wholesalers/Mass Market/Hospitals).
iShift Focal Point (2018/2019) - Supply Chain Portugal key point of contact for the implementation of the SAP S/4Hana.
Consultant SAP SD
Altran
Portugal
2014 – 2018
Consultant SAP SD (Sales & Distribution), business analyst, SAP support coordinator for Portugal, tickets manager, UAT coordinator, customizing, good communication, problem solving and local (Portugal) SAP point of contact for the international projects inside Sanofi Corporation.
Assignment: SAP in Sanofi (http://www.sanofi.com/) at MKC (Multicountry Knowledge Center – core team - France). Pharmaceutical Industry (Sanofi).
Consultant SAP SD
HP - Hewlett Packard
Iberia, Portugal, and Spain
2001 – 2014
Consultant SAP SD (Sales & Distribution), business analyst, business support in projects and maintenance.
Assignment: SAP for Galp Energia Portugal and Spain. OIL & GAS Industry.
Iberia SAP team member for maintenance and projects (Portugal and Spain). Global understanding of sales & distribution and logistics process (TD, OTC, P2P, interfaces, EDI, MM and FI-CO integration).
Education
International University of Lisbon, Portugal (finished in 1998).
University degree in Business Administration (5 years – before Bologna process).
Languages
Portuguese: native speaker.
English: professional level in speaking, reading, and writing.
Spanish: professional level in speaking, reading, and writing.
Skills
●Project Manager
●Adaptability
●Project scoping and planning
●Collaboration
●Communication
●Negotiation
●Critical thinking
●Problem-solving
●Empathy
●Listening
●Organised
●Hardworker
●Consesual person
●Responsible person
●Team player
●Simplification lover
●Automatization lover
●Open mind
●Process improvement
●Kinaxis
●Power BI
●SAP S/4HANA & ECC
●Excel/MS Office
Credentials and Certifications
Generative AI for Project Managers - Platinum Certificate, Dec25
Course Agile with Jira & Confluence Essentials, Dec25
Google Project Management certificate, Jul24
Google Applying Project Management in the Real World, Jul24
AI for Everyone, Apr24
Google Project Execution – Running the Project, Apr24
Google Agile Project Management, Mar24
Google Project Planning: Putting It All Together, Mar24
Google Project Initiation: Starting a Successful Project, Jan24
Google Foundations of Project Management, Dec23
Learn Quest Scrum Master: Scrum Methodologies, Dec24
LEAN Introduction & Foundations, Nov2023
Agile Leadership: Introduction to Change, University of Colorado, Nov202
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