Insurance Operations & Customer Service Specialist

Denver, CO *****

516-***-****

*********@*****.***

EDUCATION

Associate of Arts

Graphic Dewsign

Gibbs College, Ny

June 2008

JD

• Monthly Scholarship

RecipientEvery Month for 2 years

$1500 off tuition

• Womans Soroptimist scholarship

award recipient

• PCSR 220 license (FL)

• P&C Brokers license (NY)

• CompuGraphics - cimputer

Typesetting Certification

PERSONAL SUMMARY

Dynamic professional with extensive experience in insurance operations, specializing in staff training and customer service excellence. Proven expertise in Microsoft Office and invoicing processes, complemented by strong problem-solving skills. Recognized for enhancing operational efficiency and fostering collaborative team environments, ensuring exceptional service delivery and high client satisfaction. Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. SKILLS

WORK HISTORY

FRONT DESK ASSOCIATE

DSI Drywall Services, Inc. Lakewood, CO December 2024 - March 2026 LICENSED PCSR

Insurance Advisors Group Clearwater, FL January 2021 - January 2023 JODI DAEDER

• Reliability and punctuality

• Microsoft Office Suite

• Excel and Word proficiency

• QuickBooks expertise

• Internet navigation

• Time management skills

• Contractor licensing compliance

• Invoicing processes

• Multi-line phone management

• Appointment scheduling

• Customer service excellence

• Conflict resolution strategies

• Staff training and development

• Data entry accuracy

• Problem-solving abilities

• Credit card handling expertise

• Hospitality services management

• Staff management skills

• Front office support functions

• Cash handling procedures

• File management systems

• Office administration tasks

• Fluent in English communication

• Technical support capabilities

• Travel coordination skills

• Guest relations management

• Mail handling efficiency

• Administrative support functions

• Point of sale systems knowledge

• Credit and cash payment

processing strategies

• Training and mentoring

programs for staff

• Answered phones, assisted Office Manager with various tasks, mail, contractor licensing renewal for various towns/counties, Certificates of insurance, Warranties for contractors, various duties as needed. MARKETING MGR. ASSISTANT SUPERVISOR

Solar Company Clearwater, FL January 2021 - January 2023 TRAVELING CUSTOMER SERVICE REPRESENTATIVE

Melville & Manhattan, NY January 2021 - January 2023 C.S.R. • TRAINER • SUPERVISOR • IT TEST CASE

Lancer Insurance Co Long Beach, NY January 2019 - January 2023 OFFICE MANAGER

Collision Center Clearwater, FL January 2015 - January 2023

• Direct Customer Contact

• Record all interactions

• Accuracy check

• Service Accounts

• Cleared up Underwriting Memos

• Cancellations/Reinstatements

• Processing Payments

• Daily interaction with multiple Insurance Co's

• Multi-phone lines, incoming/outgoing mail & packages

• Keep the Phone Dialer continually operating for maximum results

• Appointment scheduling

• Payroll/Timecards

• Excel Lead sheet results

• Issue service tickets

• Motivator

• Inventory and Ordering office Supplies

• Lead person for Monthly sales meetings

• Open/close office

• Sales Rep Asst

• Dispatching

• Travel arrangements for 500+ employees, hotel, food vouchers, flights, car rentals etc

• Front Desk Meet and Greet

• Mail Distribution Customer Service

• New Business

• Phone Orders

• Out of state Trade shows

• Set up/Breakdown

• Point of contact for ALL National sales reps.

• Worked closely with Sales people and Supervisors for all promotional packages.

• Training of all new CSR's ran test cases for IT dept

• Supervised 50+ CSR's

• New and renewal Policies.

PERSONAL INFORMATION

Total Experience: 20+ years office experience, Seasoned Customer Service Representative

Gets along well with others

Loves Biking, Cooking, Music, Dance and art

Creative, outgoing and friendly

CERTIFICATIONS & LICENSES

• Computer Typesetting - Compugraphics NYC - Certification

• PCSR Insurance License - Tampa FL

• 220 P&C Insurance License - Long Island, NY

• Invoicing

• Timecards

• Payroll

• Vehicle Tows

• Interact with Customers, Staff and Owner

• Track daily vehicle activity

• Hiring/Terminating

• Staff Training

• Repair and Purchase Orders

• Direct contact w. Insurance, Estimators Appraisers & Rental car Co's. on behalf of the Insured

• Input invoices

• Matched Statements

• Cut checks

Contact this candidate