Results-Driven Behavioral Health Supervisor

Lindsay Anne Curran

Professional Resume

Indianapolis, IN 317-***-**** ****************@*****.*** linkedin.com/in/lindsay-curran-aa41573b8

Lindsay Anne Curran

Indianapolis, IN 317-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven supervisor with a strong background in behavioral health, team leadership, and high-volume client support. Recognized for rapid career advancement, earning two promotions within one year based on performance, leadership, and impact. Skilled in leading teams, improving operational outcomes, and guiding individuals through complex systems with empathy and precision.

CORE SKILLS

• Team Leadership & Staff Development

• High-Volume Operations Management

• Client Intake & Service Coordination

• Crisis Management & De-escalation

• Quality Assurance & Compliance

• Performance Metrics & Accountability

• Communication & Relationship Building

• Process Improvement

PROFESSIONAL EXPERIENCE

Supervisor Hickory Recovery Network 03/2023 – Present

• Supervise daily operations of a high-volume outreach and intake team handling 75+ calls per day

• Lead, coach, and develop staff to consistently meet and exceed performance expectations

• Provide real-time guidance on client interactions to ensure compassionate communication

• De-escalate high-risk situations with professionalism

• Coordinate with providers to ensure seamless client placement

Quality Review Specialist Hickory Recovery Network 03/2022 – 03/2023

• Conducted quality reviews to ensure compliance and service excellence

• Identified trends and improved team performance

• Collaborated on training and process improvements

Admissions Coordinator Hickory Recovery Network 03/2022 – 03/2023

Coordinating the admission process for patients and ensuring they receive a smooth transition into the healthcare facility

Interviewing patients or their families to gather necessary personal and insurance information

Verifying and documenting patient insurance eligibility and benefits

Ensuring all necessary medical records and documents are in order and available when needed

Collaborating with medical, nursing, and administrative staff to ensure optimal patient care

Maintaining patient confidentiality and adhering to all HIPAA guidelines

KEY ACHIEVEMENTS

• Promoted twice within one year

• Recognized for leadership and team impact

• Awarded 'Best Dressed'

EDUCATION

Currently pursuing degree in Human Services at Purdue Global, est. graduation date 10/2028.

Chancellor’s List 2025-2026

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