Multitalented Care and Customer Service Professional
Resume:
Cristina La Rosa
Unit **, * Hargraves St. Gosford 2550
Phone: +614********
E-Mail:
larosacristina7@gm
ail.com
Experience
Relative Care Homecare Support Services January 15, 2024 – Present
- Basic care for the client
- Assisting in personal care and hygiene
- Medication
- Documentations (Behavior, Medications taken, Continence assessment, Bowel Movement, Food/Fluid Chart, Persona hygiene etc.)
- Reporting
- Manual handling
- Transfers
- Proper use of lifters
- Transportation
Thomson Healthcare (Dural House) March 1, 2023 – January 08, 2024
- Basic care for the client
- Assisting in personal care and hygiene
- Documentations (Behavior, Continence assessment, Bowel Movement, Food/Fluid Chart, Repositioning, Persona hygiene etc.)
- Reporting
- Manual handling
- Transfers
- Proper use of lifters
- Feeding
Sir Manongs April 25, 2022 – January 12, 2024
- Providing customer service
- Cashiering
- Sales computations
- Waste management
- Problem solving
- Communication
- Refilling
- Serving
- Bar (Juices/shakes)
- Cleaning
- Accepting orders from Uber, Menulog and Doordash Homewise Health August 12, 2022 – February 23, 2023
- Basic care for the client
- Basic households
- Shift Notes
- Transfers
- Assisting
2
- Laundry
- Accompanying client to appointments
- Manual Handling
Task Us Batangas May 19, 2021 – March 7,2022
- Providing great customer service
- Replacement processes for customer
- Problem solving
- English communication
- Management
Resorts World Manila November 4 – September 13, 2020
- Providing high quality customer services to the VIP guests
- Offer additional services being offered by the company such as new events and promos
- Admin tasks: Manifest passports & membership processing
- Perform handover information and updates to the next shift
- Chips/money transactions: Buy in, reimbursement
- Membership processing
- Ensure the station we are assigned are clean and neat
- Help guest for their room reservation or transportation
- Assuring guest safety by monitoring people coming in and out of the VIP area
- Mentoring new hires
Work Placements
Blacktown Terrace Care Community (Opal Healthcare) October 04 – November 30 2022
- Basic care: shower, clothing, feeding, basic cleaning
- Assisting in activities
- Talking with clients
3
- Enhancing their strengths
- Reporting incidents incase there is
- Observing client if there are signs or symptoms of any sickness, bruises or any mental problem and abuse.
Metro San Jose Medical Center February 12 – March 12 2019
- Interacting with different kinds of patients and their relatives
- Answering inquiries about our services
- Receive phone calls from other hospitals and out-patients inquiries,
- Update admitted and discharged patients records
Processing admissions
St. Clare’s Medical Center June 25 – July 24 2018
- Handles person with disorder such as Dementia, Alzheimers, Schizophrenia, alcohol abused, drug abused, depression, bipolar disorder and more.
- Conducting group dynamics with the patients
- Psychological assessments at the end of the internship program Education
Australian Learning Group 2022-2023
Certificate III in Age Care
Diploma in Community Service 2023 - 2024
De La Salle Lipa 2015-2019
Graduated with psychology as a major, a former secretary of internal affairs in the Psychology Society during S.Y 2017-2018 and was a 3rd Honor in Second Semester of S.Y. 2015-2016. De La Salle Lipa 2011-2015
High Scshool Diploma
Kalayaan Christian School 2010-2011
Elementary Diploma
4
Language
English Proficient
Cantonese Fair
Mandarin Basic
References
Thompson Healthcare Manager
Ralph Martinez
*****.********@***.***.**
Sir Manong Restaurant
May Velasco
***********@*****.***
5
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