Customer Service Specialist with 10+ Years Leadership Experience
Resume:
JASON W TERRY
*** ******* **, *** *********, California, 94132 *****.**.****************@*****.*** https://www.linkedin.com/in/jason-terry-bs-cdm-cfpp-68a56130/ +1-415-***-**** A dynamic, people-first leader with 10+ years of progressive management experience, seeking to transition into HR, Recruiting, Sales, Account Management, or Customer Service leadership roles. Proven success in talent acquisition, workforce planning, and employee development, with a history of building strong teams, reducing turnover, and promoting an inclusive workplace culture. Naturally people-oriented, with a talent for developing long-term partnerships and repeat business. Empathetic yet decisive leadership style; inspires high performance while maintaining morale. Excel in fast-paced, high-pressure environments while adapting quickly to new challenges. Resourceful in overcoming obstacles and skilled at turning challenges into opportunities. Efficient multitasker who can juggle multiple responsibilities without losing focus. PROFILE SUMMARY
Dining Director
Compass Group USA – San Rafael, CA 07/2025 – 3/2026
• Interview, hire, and manage a team, including training, coaching, and guiding them to exceed performance benchmarks.
• Improve food sanitation and presentation standards through rigorous staff training and development.
• Forecast and adhere to a $73k monthly operating budget, while closely tracking expenditures for food, labor, and supplies to maintain financial stability.
• Optimize staff schedules for dining services to maintain consistent, high-quality service while staying within budgetary limits. Key Achievements
• Sucessful new business open for Compass Group University Sector. Ontime and in budget.
• Created & Impleneted catering program, new menu, new website, standards and expectations.
• Maintained staff turnover during opening through cultivating a positive, supportive, and inclusive work environment.
• Maintained client relationship on campus and through corporate support and leadership.
• Slashed expenses with reduced supply chain disruptions through securing competitive bids from vendors for food and equipment supplies, renegotiating contracts, and strengthening vendor relationships. General Manager
Morrison Living - Los Altos, CA 04/2024 – 07/2025
• Directed operations across two full-size kitchens and three satellite units, including budgeting, human resources, compliance, safety, quality assurance, and customer service, to name a few.
• Trained staff on culinary standards, safety procedures, and service excellence to improve competency, skills, and morale.
• Optimized scheduling to balance staff coverage for all shifts within budget targets.
• Collaborated with HR Business partner to resolve staff conflicts and create proactive retention strategies to cultivate an inclusive workplace culture and improve team cohesion.
Key Achievements
• Restored leadership stability to a department that had lacked consistent management for 5+ years through technological advancements and staff accountability.
• Improved FY2024 budget by $85k through financial controls; saved $200k by eliminating temporary labor and hiring enough staff to support the demands of a modern-day kitchen.
• Improved residents' dining satisfaction from 38% to 92% within 6 months by assuring personalized service delivery.
• Reduced food cost by 28% by minimizing waste through accurate forecasting. Director of Dining Services
Morrison Living - Palo Alto, CA 02/2023 – 04/2024
• Managed all aspects of the food service operations, including managing employees, solving customer complaints, handling correspondence, maintaining supplies, training new staff, and administering food hygiene standards.
• Directed recruitment, training, and performance evaluation of food service staff to maintain a high-performing team. Key Achievements
• Achieved full staffing to budget for the first time in four years by hiring and training a 35-member team, eliminating temporary labor and saving $51K annually.
• Cut overhead expenses by 15% through stronger financial controls and tighter smallwares and supplies management. PROFESSIONAL EXPERIENCE
• Increased resident dining satisfaction from 44% to 95% within 14 months after promoting to a new role in April 2024, by upgrading menus and raising service standards.
• Developed future leaders by training and promoting three hourly staff into salaried positions. Operations Manager
Nutrition Services, John Muir Health - Walnut Creek, CA 06/2019 – 02/2023
• Managed a team of 85 hourly and salaried staff across food service and nutrition functions.
• Established clear communication channels between unit staff and leadership, which reduced miscommunications and cut missed deadlines.
• Conducted needs assessments to determine training gaps and design professional development programs to address them. Key Achievements
• Streamlined policies by consolidating 165 documents into 85; reduced administrative workload by 45% and improved audit compliance scores by 20%.
EARLIER ROLES (01/2003 – 06/2019)
Sr. Food and Nutrition Director
Morrison Healthcare, San Leandro, CA 08/2017 – 06/2019
• Reduced staff turnover by 35% in the first year through training and engagement. Account Relationship Manager
Common CENTS Solutions, Inc. - Jackson, MS 03/2016 – 08/2017
• Managed client relationships and provided consultative sales support for food service software solutions; implemented and sold GEM2go: Online Ordering Module.
• Developed print and digital marketing materials to support sales and enhance product visibility. Owner
Services By - Hattiesburg, MS 06/2015 – 08/2016
• Co-founded and operated a family-owned gas station, generating $1M in sales during the first year of operations by building strong customer relationships.
Food Service Director
South Central Regional Medical Center - Laurel, MS 06/2008 – 01/2016
• Pioneered the first hotel-style room service model in Mississippi hospitals.
• Cut 16 FTEs (13 over six years + 3 in 2012) by boosting productivity and restructuring staffing models, creating a more sustainable, engaged workforce.
• Awarded "Most Improved Patient Satisfaction" (2012) by Don Miller & Associates.
• Successfully shifted workplace culture, enhancing how staff and guests viewed the food service department. General Manager
Cracker Barrel Old Country Store - Hattiesburg, MS 01/2003 – 01/2008
• Managed $6M+ in annual sales with full P&L responsibility. Reduced turnover from 195% 90% in one year through training, culture change, and improved engagement.
EDUCATION
Bachelor of Science: Management University of Phoenix - Phoenix, AZ 02/2011 – 05/2014 Certified Dietary Manager Auburn University - Auburn, AL 02/2010 – 12/2012 Associate of Applied Science: Marketing Gadsden State Community College - Gadsden, AL 08/1999 – 08/2001 TRAINING & CERTIFICATION
Certified Dietary Manager (CDM, CFPP) Certification ID: 250407 Servsafe Food Safety Certification Certification ID: 12674294 CORE COMPETENCIES
• Project Management
• Leadership and Team Building
• Recruiting, Hiring, and Onboarding
• Training and Development
• Staff Scheduling and Workforce Planning
• Performance Management
• Policy Development and Implementation
• Budget Management
• Cross-Department Collaboration
• Sales and Account Management
• Reporting and Analytics
• Conflict Resolution and Negotiation
• Problem-Solving and Decision-Making
• Adaptability and Resilience
• Organizational and Time Management
• Persuasive Communication
TECHNICAL SKILLS
Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Groups, Outlook), Workday, UKG, Computrition Software, GemServ Software, Micros POS, POS Software (Sales & Operations), Adobe Creative Suite, WordPress, CRM REFERENCES
Austin Blackert – Friend
*********@*****.*** 480-***-****
Jamie Gerkowski – Regional Director
*****.*********@***-**.*** 619-***-****
Edye Wagner – Former Boss
**********@***********.*** 847-***-****
Dawn Barrett – Former Boss & Friend
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