Customer Service & Client Experience Professional
Resume:
EDUCATION
Dedicated customer service professional with over 12 years of experience delivering exceptional client support across property management and vendor relations. Proven ability to build strong relationships, resolve complex issues, and ensure a seamless customer experience. Skilled in communication, problem-solving, and managing high-volume client interactions while maintaining professionalism and accuracy.
MEAGAN KENNEY
CUSTOMER SERVICE & CLIENT
EXPERIENCE PROFESSIONAL
Tesoro High School
2003-2007
SKILLS
Leasing Specialist / Customer
Service Representative
Delivered high-level customer support to
residents, applicants, and vendors in a fast-
paced environment
Assisted customers through the leasing
process, answering questions and resolving
concerns efficiently
Reviewed and processed applications with a
strong focus on accuracy and customer
satisfaction
Handled escalated issues professionally,
ensuring positive resolutions and retention
Maintained compliance with company
policies while prioritizing client experience
Collaborated with internal teams to improve
service delivery and response times
American Homes 4 Rent 2019 – 2025
**************@*****.***
Forth Worth, TX
WORK EXPERIENCE
• Customer Service Excellence
• Client Relationship Management
• Conflict Resolution
• Communication & Active Listening
• CRM & Database Management
• Problem-Solving
• Sales Support
• Vendor Coordination
• Time Management & Multitasking
• Compliance & Accuracy
HOA Coordinator / Resident Services
Handled compliance matters with professionalism and clear communication
Maintained accurate records and documentation for
residents and properties
Conducted community inspections while providing
excellent resident interaction
First Service Residential 2013 – 2018
Recruiter / Client Support
Specialist
Provided support to candidates and clients
throughout the hiring process
Managed databases and maintained accurate
records of applicant information
Assisted with onboarding and answered
candidate inquiries to ensure a smooth
experience
Helped streamline internal processes to
improve efficiency and communication
Scientific Games 2018-2019
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