Security Professional with Customer-Facing Focus
Resume:
Nicholas Botero
Astoria, NY *****
************@*****.***
Professional Summary
To join an organization that offers me a positive workplace for communicating and interacting with customers as well as allowing me to build and enhance my professional skills. Work Experience
Security Guard
Urban Leaf NY-New York, NY
Present
Check ID with verified scanner
Front door post
Make sure nobody is causing a disturbance
Security Guard
Allied Universal-Manhattan, NY
Present
Greet customers / clients
Open the doors / close the doors
Observe and be aware of surroundings
Security Officer
All Season Protection-Manhattan, NY
April 2024 to September 2024
· Security posts in various bars/lounges/hotel locations in midtown Manhattan
· ID checks
· Crowd management
· Ensure there was no trespassing by securing entrance locations Security Guard (on-call)
ConBud-Lower-Lower East Side, NY
October 2023 to April 2024
· Inspect and scan in Customer IDs
· Observe everyone’s activity inside the store
· Communicate with associates if there is any issues
· Assess any situation calmly and ensure everyone’s safety Security Guard (Temporary/Seasonal)
The Durst Organization – One World Trade Center-Manhattan, NY August 2023 to October 2023
· Standing Guard in various posts throughout One World Trade Center complex
· Direct and guide visitors / provide assistance as needed
· Secure access to One World Trade Center
Security Guard
Champs Sports-Times Square, NY
March 2023 to July 2023
· Sign in / sign out associates.
· Observe everyone’s activity inside the store
· Communicate with associates if there is any issues
· Assess any situation calmly and everyone’s safety
· Lock the store doors when it’s closing time
· Write down any incident that happened through the day and submit daily reports Cleaning & Maintenance Crew Member
Equinox / Pure Yoga-Manhattan, NY
October 2020 to July 2021
· Check schedule for classes and set up classes for members with towels, pillows, mats, cleaning mats before each class
· Clean 5 studio rooms daily basis (hot sauna, yoga room), men’s bathroom sweeping, mopping, showers, mirrors with chemical solutions, 2nd floor gym, sweeping the stairs, elevator and lobby.
· Light maintenance work with lightbulbs, AC, temperature
· Laundry room service (folding towels, cleaning towels drying them, setting them up); helping members if they need extra towels or anything else.
Clean Team Member
The Rock Health Fitness-New York, NY
January 2020 to April 2020
· Clean every machine and work-out area nonstop
· Use off chemical bottles to disinfect machines, windows, lobby area, locker rooms
· Vacuum, sweep and mop floor areas
· Make sure there are wipes for gym members in every bucket Sales Cleaning Crew
Fithouse-Manhattan, NY
May 2019 to August 2019
· Clean fitness floors (2 floors)
· Clean all studio rooms (yoga room, cardio room, HITT room); swept and mopped the rooms when everyone was done inventory check
· Stock the bathrooms, gym floors and the studio rooms with gym supplies (towels, dumbbells, soap, etc.)
· Deep clean the showers when the gym was closed
· Put the dirty towels in a laundry bag
· Empty out the garbage at the end of shift and put it outside for the garbage truck to pick up Health Club Attendant
Urban Playground-Manhattan, NY
January 2019 to April 2019
· Greet clients and associates
· Clean the Gym
· Make sure the gym machines are safe and working
· Make sure people sign in and out the gym
· Fix things around the gym and stock gym materials Sales Associate
Express-Times Square, NY
September 2018 to December 2018
· Greet customers
· Assist customers with merchandise
· Clean and organizing clothes and the sales floor
· Stock clothes / inventory
Customer Service Representative / Office Assistant Infinity Brokerage Services-Astoria, NY
October 2017 to August 2018
· Provided customer service to walk-in and call-in potential and existing clients by conducting customer profile interviews, reviewed existing insurance information and referring them to their assigned insurance account executive
· Assisted president & CEO and account executives with filing and insurance paperwork reviews
· Maintained office supply inventory; ordered supplies and kept office orderly and clean Office Technician
Janitorial Services, and Company-Manhattan, NY
July 2015 to August 2016
· Responsible for maintaining 12 conference rooms orderly and clean
· Responsible for maintaining inventory and stock order in the basement storage room
· Assisted in maintaining inventory for kitchen supplies Storage Room and Soil Sample Storage Room
· Assisted with dismantling and putting together conference room furniture
· Distributed packages upon arrival and assisted with incoming food orders
· Member of the catering staff during company social and client events (assisted with food service and set up / tear-down of event)
** Internship ended upon start of the school year, but I maintained an on-call position on nights and non- school days
Education
Applied Sciences - Healthcare Administration (Associate degree in) Berkeley College-Manhattan, NY
January 2022 to December 2022
Healthcare Management (Bachelor's degree)
Skills
Microsoft Powerpoint MS Office (Outlook, Word, Excel) CCTV Microsoft Office Communication skills Loss prevention Hotel experience Administrative experience Crowd control Hospitality Microsoft Excel Security Conflict Resolution Security
- Security experience (3-5 years) Driving Two-way radio communication Time management Sales Physical access control management Writing skills Microsoft Outlook Office experience Organizational skills Surveillance Conflict management Residential Cleaning / Commercial Cleaning Physical security incident reporting English Patrolling Customer Service Guest relations Languages
• Greek - Fluent
Certifications and Licenses
Fire Safety
Present
Unarmed Security License
Present
Security Guard Training Certification
Present
Guard Card
Driver's License
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