Customer Service & Scheduling Specialist

Jean Phillips

Lexington, NC *****

336-***-****

********.***@*******.***

Professional Summary

Customer service and appointment scheduling professional with high-volume call center experience, strong multi-system navigation skills, and proven accuracy in data entry, documentation, and customer communication. Skilled in scheduling, problem resolution, and workflow coordination. Core Skills

- Appointment Scheduling

- High-Volume Call Handling

- EMR/CRM Systems

- Data Entry & Documentation

- Customer Support

- Problem Resolution

- Multi-System Navigation

- Order Processing

- Technical Troubleshooting

- Communication & De-escalation

Experience

Assistant Store Manager Dollar General Thomasville, NC 03/2023 – 10/2024

- Managed scheduling, customer service operations, and staff coordination.

- Resolved customer issues and maintained accurate documentation.

- Trained team members on procedures and system use. Customer Support Agent (Remote) Multiple Contract Roles 10/2018 – 03/2023

Everise Concentrix Support Services Group Concero Technology Solutions TMS Call Centers

- Handled inbound/outbound calls, scheduling, account updates, and troubleshooting.

- Documented interactions in CRM systems with high accuracy.

- Resolved customer issues and reduced escalations. Assistant Manager / Lead Keyholder Shoe Department Lexington, NC 07/2022 – 11/2022

- Managed daily operations, scheduling, and customer service.

- Processed transactions and maintained store records. Education

West Davidson High School Lexington, NC

High School Diploma 05/2004

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