Retail Merchandising and Store Leadership Professional
Resume:
CARLETON TRIGGS
*5075
469-***-**** ***********@***.***
January 2025
Retail Merchandising Rep 2025-2026
Managed and implemented all Client initiatives including selling of new displays, building displays, stocking low shelve inventory and competitor surveys.
Building a working relationship with store management and associates.
Good communication with support group and supervisors.
August 2022
Store Manager, Family Dollar 2016-2022
Managed and implemented all Cash handling and banking processes within the store including research and recovery of any shortages.
Managed, assisted and/or developed expense and/or revenue/operating income budget for area of responsibility based on responsibilities..
Maintained excellent high-performing teams and proactively ensure Key Performance Indicators were executed consistently by addressing retail issues on an on-going basis. Oversaw effective and efficient retail merchandising and approved all related merchandising decisions for an assigned project.
Developed people through training and directed organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation.
Sourced and identified external talent and integrated new associates into the organization as part of a long term talent expansion strategy.
Maintained proactive and professional communications across multiple internal and external stakeholders; led change across responsible retail organization.
Maintained working knowledge of company systems including all reporting functions. Interpreted retail reporting data and offered actionable insights to course correct and achieve retailer performance expectations.
Outlined and implemented company policies and programs.
Subgroup Training manager.
Store Manager, CVS Health 2009-2016
Was Paragon Winner (Store Manager of the Year)
Responsible for the Customer Service of both Pharmacy and Front store employees by teaching and motivating employees on delivering day to day excellent customer service and ensuring the highest level of customer service is delivered; assisted in customer service activities when training employees or dealing with escalated, difficult customer service issues.
Overall management of the financial performance for 4 different CVS stores in the Dallas area- Analyzing and evaluating all operation reports and business reviews; developing plans to improve overall store performance. Monitoring and controlling labor costs and Administering, monitoring, and reacting to internal and external loss prevention programs and systems to protect store assets including Cash and Cash handling, Banking/Deposit accuracies and shortage research and identification.
Was in charge of all Personnel Development- recruiting, interviewing and hiring store staff, Evaluating and reviewing performance of store staff; recommending wage rates and promotions; utilize appropriate discipline and counseling strategies; and making appropriate termination decisions in accordance with Loss Prevention and/or Human Resources when applicable.
Developed employees for advancement within the company.
Store Director, Kroger 2005-2008
·Manage, and train cashiers and cash office personnel on proper cash handling procedures and reconciliation..
·Develop people through training, performance reviews, in-store assessments, individual associate development plans
·Maintain professional communications across multiple organization levels.
·Maintain working knowledge of company systems including all reporting functions. Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations.
Field Consultant, 7-Eleven Inc. 1999-2006
Oversaw multi-unit store operations and personnel in order to maximize sales and profitability. Promoted a safe work environment with quality customer service.
Primary Responsibilities
Inventory Control
• Ensured all deposits were logged and delivered to bank. Identify and research shortages.
• Training of management in proper ordering procedures
• Took corrective action to prevent or resolve inventory losses caused by employee theft, vendor theft, drive-offs and cash shortages:
Human Resources/Personnel
• Responsible for all recruitment, hiring and selection.
• Ensured management coverage and store schedules are set per budgeted payroll.
• Orientation and training programs were completed.
• Managed all employees fairly and consistently while holding them accountable for their performance. Administered coaching and corrective documentation to improve performance as well as recognizing positive contributions.
• Performance reviews and wage increases in accordance with company standards
• Developed promotable employees for their district
Merchandizing/ Marketing
• Responsible for Plan-o-Gram execution
• Trained management on merchandizing and plan-o-gram programs.
• Gas and merchandise surveys
• Ensure correct pricing of product
• Ordered promotional merchandise to insure that advertised specials are available.
Store Director, Tom Thumb 1974-1999
·Helped open Tom Thumb - Rowlett from construction to operation including staffing all departments and merchandising grocery and nonfood departments.
·Oversaw: merchandising and staffing for new store in Rowlett Texas.
· Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade
·Maintain excellent high-performing teams and proactively ensure Key Performance Indicators are executed consistently by addressing retail issues on an on-going basis. Oversee effective and efficient retail routing and approve all related routing decisions.
·Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation.
·Source and identify external talent and integrate new associates into the organization as part of a long term talent expansion strategy.
·Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization.
·Maintain working knowledge of company systems including all reporting functions. Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations.
·.
EDUCATION
Master of Business Administration (MBA), LeTourneau Universty
Bachelor of Business Administration, LeTourneau University
Contact this candidate