Junior Project Manager - Research Coordinator, Healthcare Digital

Mame Awa Ndiaye

Toronto, ON

Languages: French (native), English (fluent), Spanish (working knowledge) Professional Summary

Junior Project Manager / Research Coordinator with 7+ years of experience coordinating and delivering healthcare and digital health projects in hospital, academic, and public-sector settings. Strong background in project planning, stakeholder engagement, implementation support, quality management, and reporting. Proven ability to manage multiple priorities, support the uptake of evidence-based and digital health tools, and work collaboratively with clinicians, researchers, patients, and community partners. Core Skills

● Healthcare Project Coordination & Implementation

● Project Planning, Scheduling, and Reporting

● Stakeholder Engagement & Communication

● Digital Health & eHealth Projects

● Knowledge Translation & Change Support

● Risk, Quality, and Compliance Support

● Budget Tracking & Financial Coordination

● Qualitative & Quantitative Evaluation

● Training, Workshops, and Facilitation

● Tools: Power BI, Microsoft Office Suite, Excel, Qualtrics Professional Experience

Research Coordinator

St. Michael’s Hospital – Toronto, ON

January 2023 – November 2025

● Coordinated healthcare research and implementation projects within a hospital setting, supporting timelines, deliverables, and stakeholder alignment

● Supported clinicians, researchers, and decision-makers in putting research evidence and decision-support tools into practice

● Led French-language dissemination and stakeholder engagement activities related to digital and decision-support tools

● Developed and implemented strategies to increase uptake of evidence-based practices across healthcare settings

● Evaluated implementation projects using qualitative and quantitative methods

● Designed data collection tools (interview guides, questionnaires) using Qualtrics

● Prepared project reports, presentations, and summaries for diverse stakeholders

● Led an environmental scan exploring Indigenous engagement in health guideline development

● Presented knowledge translation tools to clinical, research, and community audiences

Auditor – Quality Management

Englobe – Toronto, ON

May 2022 – December 2022

● Planned and coordinated internal audits related to Quality Management Systems

● Assessed compliance, effectiveness, and follow-up of corrective actions and non-conformances

● Coordinated quality-related trainings and internal events

● Compiled, analyzed, and reported on quality and health & safety performance indicators

● Contributed to continuous improvement through data analysis and reporting Research Coordinator

Canada Research Chair in Health Technologies and Practice – Université Laval, QC January 2019 – January 2021

● Coordinated the design, planning, and implementation of health technology and digital health research projects

● Developed data collection tools, research protocols, and evaluation methods

● Drafted and submitted research grant applications and progress reports

● Supported the implementation of research findings in real-world healthcare contexts with end-users

● Coordinated Research Ethics Board submissions, amendments, and renewals

● Managed project documentation, contracts, and reporting to funders

● Tracked project budgets and expenditures and supported financial reporting

● Organized and facilitated team meetings, agendas, and meeting notes Co-Lead – Patient and Public Engagement Strategy

SPOR SUPPORT Unit, Canadian Institutes of Health Research (CIHR) – Université Laval, QC

June 2018 – January 2021

● Co-led provincial and national patient and public engagement initiatives in health research

● Planned and delivered customized training sessions and webinar series for patients, clinicians, and research teams

● Developed practical tools and guides to support patient engagement in research projects

● Built partnerships with clinicians, managers, community organizations, and patient partners

● Planned and coordinated large-scale conferences, workshops, and scientific events

(up to 400+ participants)

● Managed event logistics including objectives, risk considerations, budgets, vendors, and post-event evaluations

● Supported recruitment and coordination of patient partners for multiple projects Research Assistant

VITAM Research Centre – Université Laval, QC

May 2018 – December 2018

● Supported the initiation and coordination of new health research projects

● Contributed to literature reviews, systematic reviews, and environmental scans

● Assisted with data synthesis, reporting, and dissemination activities

● Supported website content management and general project administration Technical Support Representative

Bell Canada – Quebec, QC

April 2017 – April 2018

● Conducted needs assessments and provided technical support to clients

● Managed multiple service requests while meeting performance and quality standards

● Delivered customer-focused solutions using strong communication and problem-solving skills

Education

Occupational Health and Safety Certificate

Toronto Metropolitan University (Chang School) 2021 – 2022 Master of Arts – Information and Organizational Communication Université Rennes 2, France 2010 – 2011

Master of Science – Sociology of Work and Organizations Université Gaston Berger, Senegal 2008 – 2010

Bachelor – Sociology of Work and Organizations

Université Gaston Berger, Senegal 2005 – 2008

Research Grants (Selected)

● Patient-oriented scale up and spread for enhanced patient-centred care – CIHR

(CAD 99,974)

● Virtual Community of Patients and Citizens (COMVIP) – OBVIA (CAD 129,862.94) Publications & Academic Contributions

● Author/co-author of multiple peer-reviewed publications in digital health, eHealth, patient engagement, and healthcare implementation

● Reviewer for The Patient – Patient-Centered Outcomes Research Professional Affiliations & Volunteering (Selected)

● Canadian Arthritis Summer School – Panel Member

● International Summit on Patient and Public Partnership – Organizing Committee

● Better Brain Exchange – CIHR & Ministry of Health and Social Services (QC)

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