AI Operations & Technology Project Coordinator Expert
Resume:
Jennifer Hamilton
Port Richey, FL
********.**@*****.***
AI OPERATIONS & TECHNOLOGY PROJECT COORDINATOR
24+ Years Leading Operational Performance M.S. in Information Technology (Project Management) Driving Workflow Optimization and Technology-Driven Business Operations: Technology-focused operations professional with more than twenty-four years of experience coordinating teams, managing operational workflows, and improving performance in high-volume environments. Recently earned a Master of Science in Information Technology with a concentration in Project Management and seeking to transition into AI-driven operations and technology initiatives. Proven ability to improve processes, coordinate cross-functional teams, and support business performance through operational strategy and disciplined execution. Combines extensive leadership experience with formal training in information systems, project management, and technology-enabled business transformation.
SUMMARY OF ACCOMPLISHMENTS
●Completed Master of Science in Information Technology – Project Management (2024) to support transition into technology and AI-driven operational roles.
●Built a 24+ year leadership career managing operational workflows, team performance, and service delivery in fast-paced business environments.
●Coordinated daily operational execution for teams responsible for customer service, inventory control, and workflow management.
●Implemented operational improvements that increased team productivity and reduced workflow inefficiencies.
●Managed and coached staff teams to improve performance, accountability, and operational consistency.
●Strengthened operational performance through structured process improvements and team coordination strategies.
●Demonstrated strong analytical thinking by identifying inefficiencies and implementing practical solutions to improve performance.
●Led staff training and onboarding initiatives to improve service delivery and operational effectiveness.
●Developed expertise in project coordination, performance monitoring, and operational execution.
●Now transitioning extensive operational leadership experience into AI-enabled business operations and technology implementation roles.
AREAS OF EXPERTISE
●AI-Enabled Business Operations
●Technology Project Coordination
●Operational Workflow Optimization
●Cross-Functional Team Leadership
●Process Improvement & Efficiency
●Data-Driven Decision Support
●Organizational Change & Process Adoption
●Performance Metrics & KPI Monitoring
●Business Operations Management
●Staff Training & Operational Development
PROFESSIONAL EXPERIENCE
ABC Fine Wine & Spirits – Odessa, FL
Shift Manager September 2023 – Present
●Coordinate daily operational workflows supporting store operations, customer service delivery, and team performance management.
●Manage shift teams by assigning responsibilities, monitoring operational performance, and ensuring task completion.
●Improve operational efficiency by streamlining checkout processes and coordinating staffing coverage during high-volume periods.
●Train and mentor team members on operational procedures, customer service standards, and company policies.
●Support leadership with operational problem solving, performance monitoring, and workflow improvements.
RaceTrac Petroleum, Inc. – San Antonio, FL
Relief Manager May 2023 – September 2023
●Supported store leadership in coordinating daily operational activities including staffing oversight, workflow execution, and service delivery.
●Reorganized store layout and operational procedures to improve workflow efficiency and productivity.
●Implemented operational accountability practices that strengthened team performance and improved profitability.
●Assisted with staff training and operational guidance to ensure consistent execution of company procedures.
●Maintained compliance with corporate operational standards and safety requirements.
Aaron’s – Port Richey, FL
Sales Manager February 2022 – May 2023
●Led store sales operations by coordinating team performance, customer engagement strategies, and daily operational priorities.
●Managed staff training and development initiatives to improve product knowledge and service performance.
●Monitored sales performance metrics and coached team members to meet and exceed operational targets.
●Coordinated inventory management and merchandising strategies to maintain product availability.
●Strengthened customer relationships through proactive service and problem resolution.
Rebel Gas Station – Port Richey, FL
Assistant Store Manager May 2021 – January 2022
●Oversaw daily operational activities including staff coordination, inventory monitoring, and customer service performance.
●Ensured operational compliance with company procedures, safety regulations, and merchandising standards.
●Resolved operational challenges and customer service issues to maintain consistent service quality.
●Assisted leadership with employee scheduling, task coordination, and operational oversight.
●Maintained accurate inventory control and product availability through organized stock management.
Citi Trends – Tampa, FL
Assistant Store Manager September 2018 – May 2021
●Supervised retail teams and coordinated operational execution in a high-traffic apparel store environment.
●Strengthened inventory control procedures to reduce shrinkage and improve merchandise accountability.
●Trained and mentored staff members to improve operational performance and customer service delivery.
●Monitored store performance metrics and supported leadership in operational decision-making.
●Maintained merchandising standards and store presentation aligned with corporate expectations.
Family Dollar – Tampa, FL
Assistant Store Manager August 2017 – September 2018
●Managed daily operational activities including staffing coordination, inventory oversight, and workflow management.
●Improved team productivity through clear expectations, performance coaching, and operational leadership.
●Optimized staffing schedules to ensure operational coverage while maintaining labor efficiency.
●Maintained accurate stock levels and improved inventory organization across store departments.
●Delivered consistent customer service while supporting store sales performance goals.
AC Moore – Middletown, NY
Assistant Store Manager February 2000 – August 2017
●Managed operational workflows for a national craft retail location including staff supervision and inventory management.
●Coordinated merchandise flow and stock replenishment processes to maintain product availability.
●Trained and developed store employees to strengthen operational consistency and service quality.
●Assisted leadership with scheduling, performance monitoring, and daily operational planning.
●Supported sustained store performance through strong customer service and operational oversight.
EDUCATION
Master of Science – Information Technology (Project Management)
American InterContinental University
Master of Business Administration – Management
American InterContinental University
Bachelor of Business Administration – Entrepreneurship
American InterContinental University
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