Remote Customer Service Specialist (10+ yrs Experience)
Resume:
Karen Greer
Conroe, TX *****
*************@*****.***
Professional Summary
Dynamic professional with over 10+ years of customer service and administrative experience. Demonstrated expertise in managing detailed applications, maintaining contracts, and ensuring effective communication. Proficient in advanced computer systems and skilled in handling multiple priorities in fast-paced environments.
Work Experience
Sales Support Specialist Work from Home
AM Conservation-Conroe, TX
August 2020 to November 2025
• Developed and maintained strong relationships with key clients, ensuring accurate documentation and contract records were up to date
• Provided exceptional customer service to a diverse client base, handling inbound and outbound communications to resolve inquiries
• Managed multiple priorities in a fast-paced environment, demonstrating strong attention to detail and organizational skills
• Utilized advanced computer proficiency to track client interactions and maintain internal records efficiently
Customer Service / Member Services Rep
TTEC - Work from Home-Conroe, TX
August 2015 to June 2020
• Assisted customers with account inquiries, ensuring accurate documentation and verification of sensitive information
• Conducted inbound and outbound calls to resolve issues and collect required documentation from members
• Maintained detailed records of all interactions in internal systems, demonstrating strong attention to detail
• Adapted quickly to new processes and managed multiple tasks in a fast-paced environment Customer Service for 4Change Energy and The General Insurance Granada Corp - Work from Home-Cypress, TX
June 2015 to October 2018
• Answered customer calls and addressed a variety of issues, ensuring confidential information was handled with discretion
• Processed enrollments, renewals, and cancellations, maintaining accurate records and documentation
• Managed multiple priorities while providing clear communication and support to clients
• Utilized computer systems to track and update customer information efficiently Customer Service/Sales Rep
Granada Corp - Work from Home-Houston, TX
June 2015 to October 2018
• Responded to customer inquiries and resolved issues, ensuring all documentation was accurately recorded
• Managed sensitive information with discretion and maintained detailed records for each customer
• Processed enrollments, renewals, and cancellations, demonstrating strong attention to detail
• Balanced multiple priorities and maintained effective communication in a fast-paced environment Customer Service / Sales Representative / Coach
Alpine Access - Work from Home-Houston, TX
May 2009 to December 2012
• Assisted customers with inquiries, ensuring accurate documentation and handling of confidential information
• Promoted to Coaching position, supporting new employee onboarding and documentation processes
• Allowed trainees to observe calls, demonstrating strong communication and training skills
• Maintained detailed records and tracked customer interactions using internal systems Administrative Assistant / Secretary / Receptionist Adecco - Temp Work-Houston, TX
February 2002 to March 2006
• Provided clerical support including answering multi-line phones, file maintenance, and data entry for various assignments
• Maintained accurate records, scheduled meetings, and arranged travel for staff
• Distributed mail and managed office supplies, demonstrating strong organizational skills
• Ran reports and supported multiple priorities in a fast-paced environment Administrative Assistant/Shipping Receiving
BLENTECH-Houston, TX
November 2004 to February 2006
• Handled all administrative duties, including typing bills of lading and paperwork for domestic and international deliveries
• Maintained material safety data sheets and managed inventory records for customers
• Ensured accurate documentation and record keeping for all shipments
• Supported office operations and maintained organized files Administrative Assistant
ADECCO-Houston, TX
February 2002 to November 2004
• Provided clerical support for various assignments, including answering multi-line phones and maintaining files
• Entered data, distributed mail, and managed office supply inventory
• Scheduled meetings, arranged travel, and prepared reports for staff
• Demonstrated strong attention to detail and organizational skills Secretary
STOLT-NIELSEN TRANSPORTATION GROUP-Houston, TX
September 2000 to January 2002
• Handled all administrative duties for the Tanker Department, supporting multiple managers and departments
• Provided ETA updates, entered cargo data, and maintained month-end reporting records
• Prepared year-end manuals, port statistics, and managed expense reports and travel authorizations
• Maintained departmental vehicle and accessory records, demonstrating strong organizational skills Secretary
Stolt-Nielsen Transportation Group-Houston, TX
September 2000 to January 2002
• Handled all administrative duties for the Tanker Department, supporting multiple managers and departments
• Provided ETA updates, entered cargo data, and maintained month-end reporting records
• Prepared year-end manuals, port statistics, and managed expense reports and travel authorizations
• Maintained departmental vehicle and accessory records and material safety data sheets Sales Representative
GOURMET TABLE SKIRTS-Houston, TX
August 1998 to August 1999
• Managed inside and outside sales, preparing quotes and gathering sales materials for potential customers
• Maintained detailed records of all business with each customer in a database
• Handled existing accounts and secured new business through effective communication
• Traveled for trade shows, supporting business development efforts Inside / Outside Sales Representative
Gourmet Table Skirts-Houston, TX
August 1998 to August 1999
• Managed inside and outside sales, preparing quotes and gathering sales materials for potential customers
• Maintained detailed records of all business with each customer in a database
• Handled existing accounts and secured new business through effective communication
• Traveled for trade shows, supporting business development efforts Sales Secretary
McKENZIE EQUIPMENT COMPANY-Houston, TX
October 1992 to June 1998
• Typed quotes and correspondence for six salesmen, maintaining detailed records of all sales calls
• Managed heavy filing and organized company catalogs and literature
• Listed active accounts and totaled invoices for commissions
• Supported sales team with administrative tasks and record keeping Marketing Assistant / Oil Scheduler
C.ITOH INTERNATIONAL PETROLEUM COMPANY-Houston, TX September 1986 to October 1992
• Processed confirmations, invoices, and correspondence with clients, ensuring accuracy and timely delivery
• Scheduled monthly oil trades with pipeline companies and clients, maintaining detailed records
• Handled book outs and worked closely with the Oil Trader to coordinate schedules
• Demonstrated strong organizational and communication skills in a fast-paced environment Education
High school diploma or GED
LCA
May 1986
Skills
• Contract management
• Negotiation
• Data entry
• Customer relationship management
• Correspondence management
• Attention to detail
• Intermediate to advanced computer skills
• CRM software
• Microsoft Office
• Report preparation
• Organizational skills
• Customer inquiry handling
• Confidential information handling
• Record keeping
• Administrative experience
Contact this candidate