NORMA F. DUNGO
**** *. ******* ****** **** BEACH, CA 90810 424-***-**** *********@*****.***
PERSONAL QUALITIES : HARD-WORKING, RELIABLE, GOOD WORK ETHICS, HONEST, FRIENDLY,
RESPONSIBLE, GOOD CUSTOMER RELATIONS, FAST LEARNER
OBJECTIVE
To continuously discover and harness my good qualities by willingness to enter fully into experiences and contribute my knowledge and skills in the working environment that allows for personal growth and career advancement.
WORK EXPERIENCE
January 18, 2023 – January 30, 2026
FAMMA GROUP INC.
Accounts Payable
Efficiently process vendor invoices and entry into the system
Coordinates approval processes of all accounts payable invoices
Account reconciliation
Handles payments from vendors and customers
Research and resolve all payment issues
Deposits check payments to banks
Work with department management to investigate and resolve discrepancies in accounts
Controls expenses by receiving, processing, verifying, and
reconciling invoices
January 2020 – December 30, 2022
FAMMA GROUP INC.
Logistics Coordinator- VERNON, CA.
Duties/Responsibilities:
Receipt & verification of shipping documents from overseas
Sends documents to Customs Broker/s for pre-clearance
Monitors arrival schedule of imported goods at ports of entry
Ensure arrival of merchandise as scheduled and received in a timely manner before shipment is processed to our customers
Send proof of delivery to overseas team
Monitors shipment and delivery of merchandise
June 2015- December 2019
FAMMA GROUP INC.
Customer Service Representative- VERNON, CA.
Duties/Responsibilities:
Customer service and problem solving abilities to address and resolve various issues
Good telephone communication skills
Responsible for customer’ order placements and inquiries
Respond to customer inquiries in a timely manner
Process orders for routing to the next stage
Monitors shipment and delivery of merchandise
November 16, 2023 – January 12, 2024 ( Part-Time -Seasonal )
AMAZON.COM LLC
Delivery Station Warehouse Associate
Receive orders from delivery trucks
Load packages onto conveyor belts
Get customer orders ready for delivery drivers
Use technologies like smartphones, and handheld devices to sort, scan, and prepare orders
May 14, 2021 – December 12, 2022
THISTLE HEALTH INC. (Part Time)
Production Associate- LONGBEACH, CA.
Duties/Responsibilities:
Bags labelling (customers information such as list of orders, quantity & delivery address)
Preparation & packaging of ready to eat meals & products into customers bags for delivery
EDUCATION
Aug 2015 - Dec 2018 International American University – 3440 Wilshire Blvd. #1000
Los Angeles, CA 90010 USA
Course Completed: Business Administration
June 2014 –July 2015 Advanced Computing Institute – 3470 Wilshire Blvd. #1100
Los Angeles Ca 90010 USA
Course Completed: Computer Business Information System
COLLEGE: Philippine School of Business Administration-Manila, Philippines
Bachelor of Business Administration-Major in Marketing (Undergraduate-3rd year College)
SEMINARS / TRAININGS ATTENDED
Customer Service Workshop
How to Become a Successful Account Specialist
REFERENCES: Furnished upon request