Customer Care Specialist with Broad Industry Experience
Resume:
Sherman Tutson
Dallas, TX *5241
********@*****.***
EXPERIENCE
Lantern, Dallas, TX- Customer Care Advocate
September 2024- Current
Problem solving, booking patient flights, hotel and rentals. Escalation calls, appointments and billing
Amazon Flex, Dallas, TX- Flex Dock Worker
February 2023 - September 2024
Loading and unloading of pallets from trucks, Linework, facility cleanup, problem solving
State Farm, Richardson, TX- Customer Service
November 2018 - November 2022
Assisted insured with policy question and routed to claims or various other departments as needed, listen to effectively handle each customers concerns, research and explain coverage and or claim status
Aetna, Arlington, TX- Customer Service Concierge( Seasonal) April 2018 - November 2018
Assisted policy holders with resolving questions related to their healthcare insurance, listen to effectively handle each members concerns, explain members rights and responsibilities as it relates to their insurance coverage, research and explain eligibility provide claim status, benefit coverage information and explain plan details, handle claim disputes, locate providers and or schedule needed appointments if needed. Willis Towers Watson, Richardson, TX- Seasonal Customer Service September 2017 - March 2018
Assisted medicare eligible participants by addressing inquiries related to their account, listen to and resolve the retirees needs and questions, effectively communicate using empathy over the phone, use problem solving skills to identify root causes and issues of inquiries and provide feedback on resolutions, deescalate concerned callers
Carter Blood Care NMDP, Bedford, TX - Volunteer Customer Service May 2006 - June 2017
Inbound and outbound calls from donors and potential donors about the donor process, maintain and update donor information as needed, set up donation appointments, educate donors on the importance of bone marrow and the need for it, new donor screening for eligibility EDUCATION
Franklin D, Roosevelt High School, Dallas, TX - Diploma
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