Administrative Operations Professional with 15+ Years Experience

CURRICULUM VITAE

PERSONAL INFORMATION

Name: Samuel Nyakundi

Address: P.O. Box 685, 00100, Nairobi, Kenya

Phone: +254-***-******

Email: *************@*****.***

PROFILE SUMMARY

Seasoned programme and operations leader with over 15 years of experience in administrative support, humanitarian programming, and stakeholder coordination across the financial, healthcare, and non-profit sectors. Demonstrated success in managing field operations, donor- funded projects, cultural orientation initiatives, and compliance systems in high-pressure environments. Strong background in managing diverse teams, implementing SOPs, leading cross-cultural training, and ensuring alignment with international standards. Brings deep regional knowledge of Sub-Saharan Africa and a collaborative leadership style suitable for complex refugee and displacement programming.

CORE COMPETENCIES

• Team Supervision & Performance Management

• Field Operations & Mission Planning

• Cultural Orientation & Cross-Cultural Communication

• SOP Development & Compliance Monitoring

• Donor Reporting and Budget Oversight

• Stakeholder Engagement

• Logistics, Procurement & Risk Mitigation

TECHNICAL SKILLS

• Microsoft Office Suite

• ERP Software

• Data Reporting

• Remote Learning Platforms

• SOP Development

• Budget Review

• Quality Assurance

• Staff Scheduling

• Compliance Tracking

PROFESSIONAL EXPERIENCE

Santep Group Limited — Operations & Policy Lead

Nairobi, Kenya 2022 – Present

• Spearheading policy development, compliance tracking, and procurement for healthcare and insurance-related projects, building a foundation in SOP development, compliance monitoring, and risk mitigation.

• Supervised 33 staff, strengthening team leadership, supervision, and performance evaluation competencies.

• Managing partner field missions and operational readiness for audits, which sharpened logistical planning and stakeholder engagement.

• Participating in budgeting cycles and coordinated internal audits, contributing to budget oversight and reporting readiness.

• Overseeing strategic operations including budgeting, staff onboarding, scheduling, vendor management, staff coordination and any other administrative functions as required.

• Formulating and implementing internal policies and controls for operational efficiency.

• Managing hiring, training and office infrastructure support.

• Maintaining high levels of client satisfaction through quality service delivery.

• Drafting contracts, procurement and internal reporting processes.

• Supervising internal controls, compliance and regulatory reporting.

• Coordinating contracts, events and official communications Hela Intimates EPZ Kenya — Administrative Consultant (Part-time) Athi River, Kenya 2021 – Present

• Delivering cross-functional HR, logistics, and health programming support, enhancing capacity in cross-cultural communication and cultural orientation.

• Supervising junior staff, contributing to skills in mentorship, scheduling and supervisory planning.

• Supported compliance with national labor laws and internal standards.

• Liaising with audit and compliance teams on report development, supporting documentation.

The Dawn Hospital — Administrative Consultant (Part-time) Nairobi, Kenya 2020 – 2022

• Oversaw staffing logistics and policy adherence during a fast-paced operational period, applying expertise in SOP development and quality assurance.

• Led procurement and scheduling efforts in a regulated healthcare environment.

• Collaborated with stakeholders including county health representatives on compliance protocols.

MIC Global Risks Insurance Brokers — Operations & Client Service Lead Nairobi, Kenya 2009 – January 2020

• Led project documentation and service delivery across multi-partner programs, acquiring experience in reporting, data quality and service compliance.

• Coordinated large volumes of client requests and claims, ensuring timely service delivery and operational efficiency.

• Engaged with underwriters and international reinsurance agents, strengthening external stakeholder management skills.

• Handled local and international client portfolios, including corporations in the UK, South Africa, USA, India, Uganda, and Tanzania. Notable stakeholders included Marsh UK, DAC Aviation (Canada), Absa Bank (East Africa, SA & UK), Marsh India, Guy Carpenter (USA), DJA Aviation SA, and Larsen & Toubro (India).

• Delivered client-focused insurance advisory, contract execution and issue resolution services.

• Facilitated administrative support functions such as maintaining client accounts, collection of premiums & fee, onboarding documentation, contract renewals and compliance tracking.

• Led coordination across departments for timely client response and document management.

• Provided administrative support for correspondence, documentation, and claims tracking.

• Addressed culturally diverse client inquiries with professionalism and tact.

• Liaised with insurers, clients, and vendors to resolve issues and facilitate prompt service delivery.

BTB Insurance Brokers — Operations & Client Service Nairobi, Kenya January 2008 – August 2010

• Assisted with policy implementation and claims for clients, refining client-focused communication and reporting.

• Worked in tandem with field officers and external stakeholders, growing competencies in multi-partner coordination.

Association of Insurance Brokers SACCO — Director

Nairobi, Kenya 2022 – Present

• Provide governance oversight and strategic guidance for SACCO projects, incorporating budget planning and stakeholder reporting.

• Monitor implementation of donor-funded initiatives, aligning with compliance frameworks and sustainability goals.

Chuka TVET — Council Member (Appointed)

Kenya Feb 2025 – Present

• Serve on the council board to guide strategic priorities, policy development, and resource alignment for a national technical training institution.

• Engage government and development partners to improve institutional programming. SELECTED PROJECT LEADERSHIP

• Field Mission Coordination: Planned and supported mission logistics and staff deployment in multi-site operations across Kenya, demonstrating strong capabilities in field operations and procurement planning.

• Cultural Orientation Oversight: Supervised onboarding, training delivery, and orientation material preparation for new healthcare and administrative staff; developed digital content aligned with cross-cultural programming standards.

• Compliance & Quality Assurance: Conducted internal reviews and SOP audits to ensure alignment with national and donor standards, directly supporting compliance monitoring and quality improvement.

• Donor Reporting & Budget Oversight: Prepared grant utilization reports, supported budgeting, and collaborated with audit partners to ensure donor compliance in multiple projects.

• Stakeholder Engagement: Coordinated with UNHCR-affiliated clinics, IOM partner visits, and compliance reviewers, cultivating skills in inter-agency collaboration and external representation.

• Team Leadership: Oversaw team performance, time management, mentoring, and cross-training initiatives across multiple project settings, ensuring effective team supervision and workplace development.

EDUCATION & CERTIFICATIONS

Bachelor of Business Information Technology

Mount Kenya University, 2018

Certificate in Insurance

College of Insurance, Nairobi, 2010

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