Customer Service Professional with Culinary Experience

LACHONDA PATRICE

STRICKLAND

Harrisburg, NC ***** 980-***-****

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PROFESSIONAL SUMMARY

Highly organized and personable Customer Service professional with 6 years of experience in resolving customer inquiries, managing multiple tasks, and providing exceptional support with skilled effective communication. Enabling problem solving collaboration with team members to ensure customer satisfaction. Maintaining a positive productive work environment in a remote setting. SKILLS AND ABILITIES

• Exceptional Written and Verbal Professional Communications

• Effective KPI rates while maintaining a multitude of tasks and projects that include High Volume while maintaining accuracy and details.

• Highly organized initiative-taker for efficiency and satisfactory resolutions with a 95% Satisfaction Rating while balancing competing priorities during peak periods to ensure smooth operational procedures and experiences.

• Resolve complex issues by identifying root cause analysis, providing effective tailored solutions while escalating when needed while creating a seamless customer experience.

• Collaborative nature with cross functional teams

• Active empathy and listening skills to learn and resolve effectively.

• Proficient in CRM Software and collaboration tools including Zendesk, SalesForce, Slack and Zoom

• Training of new team members while fostering a positive collaborative environment EXPERIENCE

RH Rooftop Restaurant – Charlotte, NC 3.2024 - Present Sous Chef for Chef Brandon

Hyatt House – Charlotte, NC 11.2023-Present

Sous Chef for Sharon Renee

Red Salt by David Burke – Charlotte, NC 3.2020 – 8.2023 Sous Chef for Chef David Burke

Chima Brazilian Steakhouse Restaurant – Charlotte, NC 11.2018 – 10.2023 Sous Chef for Chelsea Washer

CMS Ashley Park Elementary School – Charlotte, NC 11.2018 – 10.2023 Cook for the Cafeteria under the Supervision of Sandra Howie EDUCATION

CPCC – Charlotte, NC 2013

Child Development and Dance

Garinger High School – Charlotte, NC 2012

High School

COMMUNICATION

Dynamic and initiative-taking communicator with a seasoned background in culinary leadership as a Sous Chef, adept at fostering collaboration and team cohesiveness in high pressure environments. Proven ability to translate complex ideas into actionable plans, ensuring clarity and alignment among diverse stakeholders. Eager to leverage my people skills and experience in a remote business setting, were effective communication and teamwork drive success. LEADERSHIP

Purposeful leader with extensive experience as a Sous Chef, recognized for cultivating a positive and productive team environment. Skilled in mentoring and developing talent, while promoting a culture of accountability and excellence. Committed to inspiring teams to achieve their best, driving operational efficiency, and delivering exceptional outcomes in fast-paced settings. Ready to bring my leadership expertise to new challenges in a remote business landscape. REFERENCES

Justin Prioa Diane Midkiff Krystal Lewis

704-***-**** 704-***-**** 704-***-****

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