Front Desk & Customer Service Professional

Yeisha Jenkins

************@*****.*** SMYRNA, GA, US 470-***-****

WORK HISTORY

Front Desk Breakfast Attendant at Tru By Hilton

February 2023 - May 2024 (1.5 Years)

Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner. Maintained a neat and organized front desk area to ensure a professional appearance. Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff. Replenished supplies and restocked items to maintain a clean and organized work area.

Receptionist at Answer MTI

March 2022 - July 2023 (1.5 Years)

Handled customer complaints calmly and professionally, resolving customer issues in a timely manner. Created reports and documents as requested by the office manager. Operated multi-line phone systems to answer, screen and direct calls. Maintained a professional appearance and demeanor at all times. Answered and managed incoming calls, providing accurate and timely information to callers.

Customer Service Rep at Ultimate Staffing

March 2018 - October 2021 (4 Years)

Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently. Ensured customer loyalty and satisfaction through excellent customer service. Maintained detailed records of customer interactions and transactions. Adhered to customer service standards and corporate policies to ensure customer satisfaction. Collaborated with other departments to resolve customer issues.

EDUCATION

Concorde Career Institute - None

Graduated 2001-01-01

Certificate

Lincoln Tech - None

Graduated 2003-01-01

Certificate

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