Administrative Support/Coordinator Professional

Objective: To acquire a permanent position as a Administrative Support/Coordinator where I can apply extensive knowledge and personnel management experience as well as provide administrative support.

Summary of Qualifications

Has experience with dealing with human resources and payroll. Has worked with systems in databases that assist with travel (DEFENSE TRAVEL SYSTEM), document processing, personnel arrangement, and budgets. Over 10 years of diversified administrative duties facilitated with correspondent tracking and distribution systems in superior fast paced customer service environments both via in person as well as over the telephone. Progressed into pinnacle career positions providing leadership and direction to over 250 personnel and managing over 10 personnel that have gone on to become managers themselves. Assisted with administering over 5,000 documents ranging from awards, performance evaluations, and fitness reports. Maintained and developed tracking system via excel and access to ensure a more efficient personnel and correspondence tracking. Financial analysis, database management, and in the handling and storage of classified materials. Advanced knowledge of Microsoft Office: Word, Excel, PowerPoint, Outlook and Access. Comprehensive knowledge of commonly used accounting, cost and economic analyses, budgetary methods, practices, procedures, policies, and processes and computer systems related to the aspects of budget preparation and execution of cost, revenue and production. Possess knowledge in the field of security, unit security, and accident and safety prevention and awarded repeatedly for job performance. Thrives on getting the job not only done in a timely fashion but also with perfection and precision. Knowledge of the concepts, principles, practices, laws, regulations, and policies necessary for the execution of DoD Working Capital Funds (WCF). Knowledge of the concepts, principles, practices, laws, regulations, and policies necessary for the execution of DoD Working Capital Funds (WCF).

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Professional Skills

Committed to effectively balancing many projects at once, handling increasing levels of responsibility, and meeting deadlines

Demonstrates a high level of performance in every task assigned

Reputation for taking the initiative and seeing a task through to completion

Proven track record of excellence and dependability in a team or individual environment

Proficient at Microsoft Word, Excel, PowerPoint and Access (97-2007 Software)

Types more than 60 Words per Minute

Employment Experience

Right Vibe Entertainment

February 3, 2019 – December 12, 2022 (60 hours per week)

Operations Manager

Lead all Coordination when it came to scheduling. Administrative processing for all clients as well as sorting mail daily. Handle account management for banking transfers and charting of incoming and outgoing transactions. Maintain day to day operations and processing while conducting reports in account receivables and deliverables. Advised Human Resources on hiring process and guidelines for new hire onboard and training procedures. Attending College in pursuit of bachelor’s degree in business administration

Odyssey Consulting (40 hours per week)

December 3, 2018 – February 3, 2019

Executive Assistant

Supervisor: Misty Turner

Contact: 478-***-****

Executive Assistant for multiple staff at a management level, a high level of interpersonal and relationship skills essential with the ability to handle sensitive, stressful and/or confidential situations with poise, tact, and diplomacy working in a fast-paced environment. Possesses exceptional verbal, written and presentation skills (grammar, writing, and editing) in order to interact professionally with individuals both within the firm and outside representatives, a team player with the ability to cultivate a team spirit within the department as well as maintain interdepartmental positive collaboration and excellent problem analysis and resolution skills. Prepare bank deposits, manage accounts payable and receivable. Handle customer phone calls and coach administrative assistants in quality control calls. Provides administrative and accounting support as needed. Update online work orders pertaining to customer specific web portals; create, update, and modify purchase orders; process and/or approve vendor or subcontractor invoices; and assist in the collection of accounts receivable.

Uniformed Services University of Health Sciences (40 hours per week)

July 10, 2015 – December 3, 2018

Federal Government (GS-9), Financial Technician

Supervisor: Michael Creenan

Contact: 443-***-****

Receive funding documents (delivery tickets) daily to create direct, indirect,

capital, and royalty funding and reimbursable projects in the Defense Agency Initiative

Accounting System (DAI). Review customer data base to ensure the proper customer is assigned to each project. Coordinate with the Defense Finance and Accounting Service (DFAS) to create new customers if needed. Review billing events to ensure reimbursement is received and

recorded on all expenditures. Process accounting transaction to return funds to customers at

the end of the performance period for any unused funds. Process weekly cross-bills from

numerous departments to ensure the proper disbursement of funds for services provided in-

house throughout the University. Troubleshoot with points of contacts to review account

balances. Work hand-in-hand with the logistics departments on receiving disbursements. Assist with Standard Operating Procedure (SOP) preparation to ensure continuity of processes i.e. PNC (Paid Not Confirmed) Reports. Provides customer service to both internal and external customers of the University. Provides assistance and customer service for military members as well as civilian staff with travel aide in DTS (Defense Travel System) helping over 100 members both foreign and domestic. Aides in the processing of vouchers, authorizations, delinquency reports and deals directly with the Government Credit Card of all who occupy a Citi Bank Account as well as the Central Billed Account for the Uniformed Services University of Health Sciences.

Advanced Systems Technology and Management, Inc. (40 hours per week)

May 6, 2015 – July 10, 2015

Contractor (Financial Technician)

Supervisor: Amy Dunaway

Contact: 757-***-****

Diligently provided service with the daily operation of the Defense Travel System, including processing travel vouchers, travel set up, travel budgets, as well as command guidelines of dealing with travel. Aided with the command travel instruction to make sure the proper instruction was followed by each military member that traveled. Processed over 100 travel vouchers in less than 1 month of employment. Also assisted with members profile issue as well as set up of the travel profile.

Quantell Inc. (40 hours per week)

January 7, 2013 – July 6, 2015

Supervisor: Samantha Beaty

Contact: HYPERLINK "mailto:**************@********.***"**************@********.*** or 410-***-****

Assisting with customer service dealing with Military Pay, travel, and correspondence. Maintains records for members of the military that concern entitlements, life insurance, as well as delivering superb customer service. Experience analyzing accounting data using accounting systems/ Experience examining invoices, vouchers, and related documents/ Experience processing budgetary transactions. Experience interpreting financial management regulations, policies, and procedures. Human Resources Assistant for Executive Department for Director and Deputy Director of PSD. Provided Administrative Support services for Administrative Office at PSD Naval Station Norfolk to include but not limited to; using (NMCI), preparing routine correspondence and office automation functions. Prepare correspondence using Microsoft office software to generate reports in Microsoft excel and spreadsheets and using Microsoft access to update command databases. As a Voucher Examiner, is in charge of Active Duty pay accounts and other associated operations with regard to military pay and allowances while computing, preparing and paying claims for advances and settlements of travel claims and miscellaneous vouchers for military personnel attached to Commands in the South East Region. Process Permanent Change of Station (PCS) advance claims, averaging over 300 claims per month. Receive, prepare, and complete over 200 documents a month, using the Transaction Online Processing System (TOPS). Knowledgeable on the Department of Defense Federal Management Regulation (DODFMR Vol. 7A), Joint Federal Training Regulation (JFTR) and Defense Military Joint Military Pay System (DJMS) Performance Training Guide (PTG) and well as being an expert in using Integrated Automated Travel System (IATS) and Navy Standard Integrated Personnel System (NSIPS). Input all travel claims and advancement into the Integrated Automated Travel (IATS) system. Processes Temporary Additional Duty claims (TAD claims), mobilization and demobilization, reserve active-duty special work orders (ADSW) travel claims, as well as processing reserve per diem advance.

Alpha Solutions Corporation/CACI (U.S. NAVY CONTRACTOR, 40 hours per week) May 7, 2012 – January 7, 2013

Supervisor: Carol Walker

Contact 757-***-****

Conduct over the phone customer service to all Reserve branches of the military that goes on Temporary Travel Orders within the Defense travel System. Help with military service members DTS log in and profile issues. Responsible for providing quick, friendly customer

service by answering customers questions, providing purchase assistance and keeping shelves stocked.

Pro Log, Incorporated (Contractor for the U.S. Navy, 40 hours per week)

July 5, 2009 – May 7, 2012

DTS (Defense Travel System) and Government Credit Card Coordinator

Was responsible for Defense Travel consisting of military travel orders and official military travel claims regarding reimbursement of fees. I’ve successfully completed over 500 military itineraries and over 500 travels reimbursement claims. Since employment of this company, I’ve been promoted three times with increased responsibilities per position.

United States, Navy: YEOMAN 3rd CLASS. (40 hours per week) August 16, 2003 – 2009

Integral part of the Travel Processing Center (TPC) processed over 100 Permanent Change of Station travel claims per week. Maintained an overall accuracy rate of 98%. Completed out-processing transactions for members separating service members which included re-enlistments, retirements, and discharges. Processed personnel actions required for member on Limited Duty Status. Knowledgeable in processing pay and travel entitlement using the Navy Standard Integrated Personnel System (NSIPS). Filed and purged documents, maintained accountability, and verified endorsements for service member's records while assigned to the Service Record Vault. Possess outstanding customer service skills. Responsible for 3 junior personnel to include job assignments, reviewing their work and work performance. Also provided in rate training. Provided administrative services to over 400 command personnel to include processing pay through the military pay system, MMPA. Updating dependent data and personnel changes in NSIPS. Updating SGLI paperwork. Gaining and detaching personnel. Routing and processing leave requests and charging leave upon return. Responsible for command travel program Winats. Maintained 2.5-million-dollar travel budget with zero discrepancies. Arranged travel using ATOS program and processed travel claims for review. Maintained command files using the SSIC system to include purging old files and preparing instructions and notices for review. Prepared routine correspondence IAW the Navy Correspondence manual which included letters, routine and business and memorandums and endorsements. Prepared official mail for routing to include letters, packages, bulk, and registered and secret mail. Operated office equipment to include computers, faxes and scanners. Updated command personnel database to include gains/losses, awards and personal demographics.

Carrier Airborne Early Warning Squadron 120, Norfolk, VA-

Administrative Supervisor 2007 – 2009

Helicopter Support Squadron Four, Norfolk, VA-

Evaluating Supervisor 2007 - 2007

USS George Washington (CVN 73) –

Administrative Supervisor 2006 – 2007

USS Belleau Wood (LHA 3) –

Leave Authorization Clerk 2004 - 2005

USS Belleau Wood (LHA 3) –

Mail Clerk 2003 – 2004

Market Strategies, Incorporated 2001 – 2003

Quantitative Telephone Interviewer

Provided marketing support: conducted quantitative and qualitative research, created/edited crucial data, and completed quality checking tables/verbatim

Education and Professional Achievements

Associates degree in Business Management, 2013 Clay High School, Core 40 H.S. Diploma, 2003

Awarded NAVREGMIDLANT Comm. Svc, 2006

Environmental Stewardship Award, 2006

DON Safety of Excellence Award, 2006

Golden Anchor Retention Award 2006

Adm. James Flatley for Aviation Safety Award, 2005

Don Safety Excellence Award, 2005

Community Service Award, 2005

Golden Anchor Retention Award, 2005

SECDEF Maintenance Award, 2005

Battle “E” Award, 2004

CNO Afloat Safety Award, 2004

DTS DEBT MANAGEMENT CERTIFIED, 2016

DTS LEAD DTA CERTIFIED, 2016

Financial Management Certification, 2016

Naval Recruit Training, Great Lakes, IL 2003

Global War on Terrorism Expeditionary Medal, 2006

Global War on Terrorism Service Medal, 2006

Marcus D. Pollock

4051 Sparta Blvd.

Atlanta, GA 30349

**********@*****.***

TEL: 240-***-****

Contact this candidate