Phlebotomy & Lab Support Specialist

Dominique Smith

Philadelphia, PA ***** ********@****.*** 215-***-****

SUMMARY OF QUALIFICATIONS

Certified Phlebotomist & Medical Assistant with over 17 years of experience across diverse inpatient and outpatient settings, including Pediatrics, ICU, Psychiatry, Transplant, and Pre/Post-Surgical units. Skilled at thriving in fast-paced medical environments while providing compassionate care and reducing patient anxiety. Recognized for exceptional interpersonal skills, a gentle touch, and an outstanding bedside manner. Highly knowledgeable in laboratory specimen collection and processing, electronic documentation, insurance and billing procedures, vital signs, EKGs, and more. Proficient in venipuncture and capillary blood collection for patients of all ages, with a specialized focus in pediatrics.

WORK EXPERIENCE

CHOP – Philadelphia, PA 10/2023 – Current

Lab Assistant

•Collect and prepare specimens for testing following established laboratory protocols

•Operate and maintain laboratory equipment to ensure accurate and efficient results

•Record and input test data into laboratory systems while adhering to quality and safety standards

LabCorp – Springfield, PA 01/2020 – Current

Lab Coordinator shift supervisor

•Oversees phlebotomy training for new hires, students, and other healthcare providers

•Maintains compliance with clinical guidelines and promotes high-quality patient care

•Travels to remote locations to collect vital signs and perform venipuncture for patients of all ages

• Train new hires and maintain ongoing competency assessments for all phlebotomy staff.

•Oversee supplies, route planning, and equipment for mobile phlebotomy.

•Monitor specimen rejection rates and turnaround times; initiate corrective actions as needed.

•Work closely with lab management, client service reps,

Holy Reedemer Health System – Meadowbrook, PA 10/2019 – 12/2022

Lab Assistant

•Performed venipuncture, urine analysis, blood testing, EKGs, and specimen centrifugation

•Prepared and organized patient specimens, and coordinated specimen pickups for external testing

•Ensured proper handling and delivery of blood samples while following safety and infection control

Lourdes Medical Center – Camden, NJ 01/2017 – 12/2021

Sterile processing Technician

•Operated and maintained sterilization equipment, ensuring compliance with safety and quality

•Decontaminated and assembled medical instruments while managing inventory and documentation

•Followed safety protocols, performed environmental maintenance, and supported supply restocking

Thomas Jefferson University Hospital – Philadelphia, PA 11/2011 – 10/2018

Lead shift Phlebotomist supervisor

•Performed venipunctures and capillary puncture while successfully minimizing patient discomfort

•Managed pediatric stat orders, first morning venipunctures, and all send-out paperwork with accuracy

•Maintained patient identification, confidentiality, and specimen handling in compliance with HIPAA

Work closely with lab management, client service reps, nursing staff, and courier to troubleshoot collection issues or delays.

Monitor specimen rejection rates and turnaround times; initiate corrective actions as needed.

Oversee supplies, route planning, and equipment for phlebotomist

Train new hires and maintain ongoing competency assessments for all phlebotomy staff

Ensure adherence to specimen collection protocols, patient identification, and proper documentation.

Provide regular performance feedback, conduct evaluations, and support employee development.

Albert Einstein Medical Center – Philadelphia, PA 10/2008 – 10/2013

Medical Assistant

•Collected blood samples, performed EKGs, urine analysis, blood testing, and vital sign measurements

•Operated lab computer systems, organized specimens, and coordinated specimen pick-ups

•Followed safety protocols and obtained insurance information for patient billing and coding

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