Bilingual Customer Service & Operations Specialist
Resume:
J R
Jessica Reyes Pacheco
OBJECTIVE
Diligent Customer Service with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
WORK EXPERIENCE
Community choice Financial Family of brand - Store Manager Irving, TX
03/2024 - 08/2025
Amazon - Fulfillment Center Warehouse Associate
Irving, Texas
08/2022 - 03/2024
Manage daily store operations, focusing on staff management, customer satisfaction, and achieving sales targets.
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Drive business growth and profitability through effective operational oversight.
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Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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Managed inventory and supplies to ensure materials were available when needed.
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Assisted attorney in title search operations and checked title issues in coordination with supervisor. Answered inquiries from clients regarding their tax obligations.
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Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
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● Developed loan contracts and explained contract terms to clients. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
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Executed efficient order processing and inventory management tasks, ensuring timely and accurate fulfillment of customer orders in a fast- paced warehouse environment.
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● Keeping records of packages including delivery notes, invoices, etc. Filling out packing and order forms with the relevant shipping information
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● Sealing shipping containers and labeling them appropriately **************@*****.***
Grand Prairie, TX 75052
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Skills
● Adaptability
● Data Entry
● Creativity
● Communication Skills
● Financial Analysis
● Software Proficiency
● Problem Solving
● Bilingual
● Multitasking
● Customer satisfaction
EDUCATION
01/2011
Micropower Career Institute
New York, NY
Medical Assisting graduate: Medical
Assisting
05/2008
Ellenwood Academy
Decatur, GA
GED: General Education
Gainwell Technology - Remote Medical Billing Coding Little Rock, AR
12/2021 - 08/2022
Arkansas Department of Human Services - Administrative Assistant Little Rock, AR
01/2019 - 11/2021
● Cleaning shipping containers and other shipping supplies Managed and processed medical billing and coding tasks, ensuring accurate and timely submission of claims in compliance with healthcare regulations and insurance policies.
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Billing and Reimbursement: Accurate coding ensures that healthcare providers are paid correctly for their services.
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Data Analysis: Codes are used to analyze healthcare trends, research, and public health initiatives.
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Operated and maintained office equipment, including photocopiers, scanners, and voice mail systems, ensuring smooth daily operations.
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Managed communication channels by answering telephones, directing calls, taking messages, and addressing inquiries and complaints from customers and staff remotely.
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Efficiently maintained and updated filing, inventory, and database systems, both manually and via computer, to support accurate record- keeping and business transactions.
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Languages
Spanish
Native or Bilingual
English
Native or Bilingual
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