Customer Service & Communications Professional
Resume:
JENNA ALEXIS GRIFFIN
CUSTOMER SERVICE PROFESSIONAL OFFICE ADMINISTRATOR PUBLIC RELATIONS STRATEGIST DIGITAL CONTENT CREATOR POLITICAL SCIENCE MAJOR, JOURNALISM MINOR AT GEORGIA STATE UNIVERSITY SOCIAL MEDIA MANAGEMENT ENTHUSIAST ASPIRING NEWS ANCHOR/JOURNALIST CONTACT PROFILE
****************@*****.***
Atlanta, GA 30303
Jenna Griffin LinkedIn
SKILLS
● Office Administration & Event
Coordination
● Customer Service & Client Relations
● Retail Sales & Point-of-Sale (POS) Systems
● Customer Profile Management Software
● Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook)
● Social Media Strategy & Digital Content
Creation
● Leadership & Team Collaboration
● Strong Written & Verbal Communication
● CPR Certified
● Trained in American Sign Language
EDUCATION & ACHIEVEMENTS
Political Science Major, Journalism Minor
Expected: May 2026
Georgia State University B.A.S
Atlanta, Georgia
High School Graduate
Bishop McNamara Catholic High School (Honors)
Rewarded: May 2021
Forestville, Maryland
Built a Private Social Media Portfolio as a freelance business consultant and digital marketing student, showcasing results-driven strategies for
engagement and brand growth
Miss Congeniality Award Winner, 2025 Alpha Phi
Alpha Miss Old Gold and Black Scholarship
Competition, recognized for poise, public
speaking, and peer leadership
Top Sales Performer, Club Pilates; achieved
highest revenue growth across team through
exceptional client engagement and upselling
techniques. Commended for delivering standout
customer service and leadership.
Award-winning customer service professional with strong interpersonal skills and a passion for strategic communication. Known for exceeding goals, adapting quickly, and bringing a personal, professional touch to every interaction. Committed to boosting brand visibility, team collaboration, and customer loyalty.
WORK EXPERIENCE
May 2024–Present
Editorial Intern
The C Magazine - Atlanta, GA
● Pitched, researched, and wrote digital lifestyle and culture content for The C Magazine’s website and social media channels
● Assisted with copyediting and publishing articles while maintaining consistent brand voice
● Contributed to team brainstorming sessions for creative campaigns and editorial features targeting college-aged audiences May 2024–Present
Media Intern
Project 2030 - Atlanta, GA
● Produced branded digital assets, social posts, email templates, and multimedia content to support campaigns and community activism
● Tracked digital performance metrics and assisted in creating reports to inform content strategy
● Supported development and maintenance of a digital outreach platform to improve user engagement and functionality
March 2023– April 2025
Social Media Consultant
Sable&Co Small Biz Consulting LLC – Upper Marlboro, MD
● Developed and executed comprehensive social media strategies for multiple retail clients
● Managed and optimized online marketing campaigns across various platforms
● Crafted compelling content enhancing brand visibility
● Conducted detailed audience targeting and analysis to boost client base August 2022 – November 2025
Front Desk Receptionist/Attendant
Club Pilates – Woodmore, MD & Decatur, GA
● Greeted members and prospective clients with professionalism and enthusiasm, creating a welcoming studio environment that supported client retention and membership growth
● Handled daily scheduling, class bookings, and account inquiries with accuracy and efficiency using registration software
● Promoted studio packages, exclusive offers, and merchandise, consistently exceeding sales goals and contributing to overall revenue
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