Dynamic Medical Administrative Specialist with Bilingual Skills
Resume:
Sandra Jimenez
Orlando, FL *****
**********@*****.***
Professional Summary
Dynamic treatment coordinator with 4+ years of experience in medical administrative support and patient care coordination. Excels in scheduling, patient education, and presenting comprehensive care plans. Demonstrates strong communication, interpersonal, and bilingual skills in fast-paced clinical settings.
Authorized to work in the US for any employer
Work Experience
Patient Financial Advocate
Firstsource Solutions-Orlando, FL
November 2023 to September 2025
• Screened patients on-site at CFBH hospital for eligibility in State, County, and Federal assistance programs, providing clear explanations of options.
• Identified patient needs and guided them through enrollment applications, ensuring understanding of care and financial resources.
• Initiated and managed application processes, supporting patients in navigating complex healthcare systems.
• Conducted face-to-face and telephone screenings, building patient trust and rapport through compassionate communication.
• Recorded and documented patient information accurately on designated in-house screening sheets.
• Documented screening results in the Onsite Referral Tracking (ORT) tool, ensuring thorough patient records.
Medical Assistant / PCC Coordinator
Mindful behavioral Health Care-Kissimmee, FL
February 2019 to October 2023
• Triaged patients in a psychiatric office using EMS, both in person and via tele-health, ensuring efficient care coordination.
• Recorded and documented vital signs, medical history, and prepared patients for physician or APRN examination.
• Assisted with physician procedures and administered IM injection medications accurately.
• Completed patient treatment plans and documented patient education, supporting informed healthcare decisions.
• Utilized crisis and de-escalation intervention practices as needed to maintain patient trust and safety.
• Obtained Eforsce and pharmacy documentation, processed prescription refills, and prepared prior authorizations.
TMS (Transcranial Magnetic Stimulation) Supervisor / Technician / Coordinator Mindful Behavioral Healthcare-Kissimmee, FL
February 2019 to October 2023
• Scheduled TMS consultations, explained procedures and protocols, and educated patients on treatment qualifications.
• Administered clinical assessments and questionnaires to support comprehensive care planning.
• Assisted psychiatrists by gathering and reviewing medical records for appropriate patient selection.
• Obtained insurance prior authorizations and coordinated with providers for seamless patient care.
• Assisted physicians during initial treatments and administered in-office therapeutic treatments under supervision.
• Documented clinical notes in EMR (Athena), managed scheduling, and maintained accurate patient records.
• Managed clinical services, interacted regularly with patients, and completed additional office administrative tasks.
• Performed scheduling duties for TMS Treaters and Providers, ensuring efficient patient flow. Office Manager/Tax Preparer
Pro 123 Taxes-Bogota, NJ
December 2011 to September 2018
• Managed, scheduled, and coordinated office functions and activities, ensuring smooth daily operations.
• Prepared income tax returns for individuals and small businesses, ensuring compliance and accuracy.
• Identified potential tax credits and liabilities, providing clear explanations to clients.
• Ensured accurate and timely filing of returns, maintaining strong client communication. Head Medical Assistant
Arie Rave, MD-Ridgewood, NJ
January 2007 to November 2011
• Took medical histories, recorded vital signs, and explained treatment procedures to patients, supporting informed care decisions.
• Prepared patients for examination and assisted physicians during procedures, ensuring patient comfort and understanding.
• Performed laboratory tests, specimen collection, and administered medications as directed by physicians.
• Supervised and trained medical assistants and interns, fostering a collaborative team environment.
• Managed front office operations, scheduled appointments, handled referrals, and communicated with patients regarding care plans.
Echo Cardiographer
Prime Heart-Irvington, NJ
February 2006 to November 2006
• Assisted physicians with non-invasive diagnostic cardiology testing, performing echo and measurements for new and follow-up patients.
• Entered measurements and diagnoses into the EMS system, ensuring accurate clinical documentation.
• Performed echo-stress exams and assisted with nuclear stress and T-wave exams. Senior Tax Accountant
The CIT Group-Livingston, NJ
July 1998 to March 2005
• Prepared property and sales tax returns and remittances for multiple portfolios, ensuring compliance and accuracy.
• Supervised a team of tax accountants and assisted with department system upgrades and maintenance.
• Approved check requests and tax bills, managed exports to Accounts Payable and Receivable systems.
• Paid, processed, and rebilled property tax bills, analyzed and reconciled assessments, and maintained management systems.
• Acted as liaison between tax managers and authorities, facilitating clear communication and issue resolution.
Education
Diagnostic Cardiovascular Sonography / Medical Assisting (Certificate) Eastwick College-Ramsey-Ramsey, NJ
January 2005 to June 2006
Accounting (Bachelor's)
Ramapo College-Mahwah, NJ
1999
Bachelor's degree in accounting
Skills
• Treatment plan presentation
• Patient education
• Medical office experience
• Medical administrative support
• Care plans
• Patient interaction
• Health insurance authorizations
• Medical scheduling
• Electronic health records (EHR) management
• Clinical documentation
• Confidential information handling
• Organizational skills
• Communication skills
• Office management
• Bilingual
Languages
• English
• Spanish
• Bilingual
Certifications and Licenses
Driver's License
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