Operations and Customer Care Specialist

Location:

Posted:

March 26, 2026

Monique Adams

PROFESSIONAL EXPERIENCE

Spectrum Quartz, Norcross, GA (August 2022 - present)

Customer Service Specialist

Assist customers with ordering quartz by way of order entry, telephone, and email.

Responsible for processing check/credit card/ACH payments for all customers in the Georgia & Tennessee region.

Relied upon to showcase quartz to customers when visiting the showroom.

Assist with consulting pricing, warranties, and returns with sales team, fabricators, and internal managers.

Depended upon to complete A/R follow-up for all Georgia and Tennessee customers on weekly basis.

Lund International, Buford, GA (August 2021 – August 2022)

Brands Specialist

Assist customers and sales team with eta, warranty replacements, invoices, and stock/dropship orders.

Relied upon to update vendor portals and process returns for credit for multiple brand company accounts.

Depended upon providing professional customer service to all customers by way of internet chat and telephone.

Beaver Paper & Graphic Media, Buford, GA (March 2016 – August 2021)

Customer Service Specialist & Accounting Assistant

Assist customers with ordering sublimation products.

Responsible for providing all data entry of customer purchase orders.

Relied upon to create daily pick tickets for the warehouse shipments.

Depended on invoice all shipped purchase orders and for communicating purchases with vendors and other departments within the interim company.

Responsible for assisting with weekly, monthly, and yearly cycle counts of inventory and closing of accounting financial books.

EDUCATION

Pensacola State College

Bachelor of Accounting Graduation Date: (March 1997)

Grand Canyon University Graduation Date: (May 2017)

Master of Science – Special Education

SKILLS

Data entry

Accounts payable/receivable

Cash handling

General ledger monitoring

Microsoft Dynamics

P21

Salesforce

BPCS

Navision

SAP

Excel

MSOffice

Authorize