Virtual Assistant

Angelito Arevalo, Jr

*******.**********@*****.*** • (63-947-***-**** • Pasig City, Metro Manila 1602 PROFESSIONAL EXPERIENCE

Carelon Global Solutions Philippines, Inc - Taguig City January 2022 - Present

Utilization Management Representative

Processes offline utilization management requests via fax, online portal, and chat by leveraging healthcare CRM systems to review, validate, and document service authorizations, ensuring timely, accurate, and compliant handling of healthcare transactions. Sykes Asia, Inc - Mandaluyong City August 2021 -

January 2022

Customer Service Agent

Provides end-to-end assistance to shoppers through chat, email, and outbound callbacks, addressing concerns related to purchasing, returns/refunds, onboarding, app troubleshooting, and delivery, while ensuring smooth resolution and guiding users through platform processes for a seamless shopping experience.

TDCX - Pasig City May 2021 -

August 2021

Client Service Associate

Manages advertising-related inquiries via chat and email by resolving issues on ad policies, billing, and posting effectiveness, while educating users on best practices and platform guidelines to optimize ad performance and ensure compliance.

Teletech Customer Care Management Philippines, Inc- Quezon City May 2020 - March 2021

Chat Associate

Resolves customer inquiries related to buy-and-sell policies through chat and email by providing clear, accurate solutions and proactively educating users on platform guidelines to ensure smooth transactions and policy compliance.

Teleperformance Philippines - Mandaluyong City January 2017 - May 2020

Customer Service Representative

Handles customer inquiries via phone and chat, providing support in retention, technical troubleshooting, upselling, and billing. Ensures efficient issue resolution, promotes services, and maintains customer satisfaction through professional communication.

CORE COMPETENCIES

Customer Service Excellence: Delivering prompt, empathetic, and effective support across digital channels. CRM Management: Maintaining accurate records, tracking customer interactions, and generating actionable insights.

Multi-Channel Communication: Coordinating across email, chat, phone, and social platforms to ensure consistent messaging.

Email & Calendar Management: Organizing schedules, prioritizing correspondence, and streamlining executive workflows.

Confidential Information Handling: Adhering to strict privacy protocols and data security standards.

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