Customer-Driven Sales and Service Professional
Resume:
TAINA RODRIGUEZ
**** **** **, ********* **, *****
************@*****.***
Professional Summary
Customer-focused and results-oriented professional with over 6 years of experience in high-volume customer service roles, including inside sales, debt settlement, food service and emergency road service. Adept at managing customer interactions, resolving issues efficiently, and ensuring a positive experience. Proven track record of meeting and exceeding KPIs, utilizing CRM systems like Salesforce and AdvancedMD to track customer data, and demonstrating strong communication and problem- solving skills. Highly adaptable, with a passion for helping customers and delivering tailored solutions. Committed to building lasting relationships and contributing to a team-oriented environment.
Education
• Associates in Arts in General Studies
Valencia College - August 2019 to May 2022
• Associates in Science in Medical Administration Front Office Valencia College - August 2023 to Present
Awards and Acknowledgements
• Office Support Technical Certificate
December 2024 to Present
Skills
• CRM System Proficiency
• EHR Systems
• Empathy
• Cash Handling
• Food Service
• Word Processing
• Time Management
• Sales
• Medical Terminology
• Negotiation
• AdvancedMD
• HIPAA Compliance
• Call Center Experience
• Microsoft Access
• Microsoft Outlook
• Multitasking
• Phone Etiquette
• Food Preparation
• Inside Sales
• Customer Service
• Communication Skills
• Microsoft Office
• Cloud-Based Systems
• Retail Sales - Retail Sales
Experience (3-5 Years)
• Teamwork
• Food Production
• Computer Skills
• Computer Literacy
• Attention To Detail
• Medical Billing
• Microsoft Excel
• Account Management
• Leadership
• Typing
• Salesforce
Work Experience
• Madrag - Sales Associate (Retail)
November 2019 to August 2020
• Received shipments, unboxed them and organized floor
• Greeted and assisted all customers
• Unloaded shipment boxes and process new items
• Met daily sales number goals
• Promoted Madrag cards
• Prepared merchandise for display
• Kept store clean and sanitized
• Utilized cash register to complete transactions
• Dominos - Team Member
August 2020 to January 2021
• Prepared and cooked pizzas according to established recipes and customer preferences
• Ensured the quality and consistency of pizza dough, toppings, and sauces
• Operated commercial pizza ovens, ensuring proper temperature control for optimal cooking
• Maintained a clean and organized work area, including food preparation surfaces and utensils
• Managed inventory of pizza ingredients, monitoring stock levels and placing orders as needed
• Collaborated with team members to ensure timely delivery of pizzas to customers
• Followed all health and safety regulations in food handling, storage, and preparation processes
• Assisted in training new pizza makers on proper techniques for dough stretching, topping placement, etc
• Handled cash transactions accurately when taking orders or processing payments from customers
• Provided excellent customer service by addressing inquiries or concerns regarding menu items or dietary restrictions
• Adhered to portion control guidelines to minimize waste while maintaining consistent serving sizes
• Developed creative pizza combinations based on customer requests or seasonal ingredients' availability
• Implemented cost-saving measures by identifying opportunities for ingredient substitutions without compromising taste or quality
• Collaborated with kitchen staff to coordinate timing between pizza preparation and other menu items during busy periods
• Papa John's - Team Member
January 2021 to August 2021
• Prepared and cooked pizzas, ensuring adherence to Papa John's quality standards
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Provided exceptional customer service by taking orders, answering questions, and resolving any issues or complaints
• Maintained cleanliness and organization of work area, including food preparation stations and dining areas
• Assisted in inventory management by monitoring stock levels and notifying management when supplies needed to be replenished
• Followed all safety protocols and procedures to maintain a safe working environment for both employees and customers
• Upsold additional menu items such as sides, drinks, or desserts to increase sales revenue per order
• Efficiently handled phone orders by accurately recording customer preferences and processing payments over the phone
• Assisted in training new team members on Papa John's policies, procedures, and best practices for delivering excellent customer service
• Proactively restocked supplies throughout the shift to minimize downtime between tasks
• Managed multiple tasks simultaneously in a fast-paced environment without compromising on quality or accuracy
• Resolved customer complaints promptly by listening attentively to their concerns and offering appropriate solutions
• Maintained a positive attitude even during challenging situations or demanding shifts
• Adhered strictly to food safety regulations while handling ingredients and preparing pizzas
• Demonstrated strong teamwork skills by effectively communicating with colleagues during rush hours
• Consistently achieved high customer satisfaction ratings through friendly and attentive service
• Bed Bath & Beyond - Sales Associate (Retail)
August 2021 to March 2023
• Greet customers and help them find what they are looking for
• Complete online pickup orders
• Help customers with online orders for merchandise not in store
• Keep store tidy
• Restock store
• Cashier
• Sign customers up for beyond membership
• AAA The Auto Club Group - Emergency Road Service Representative (Remote) March 2023 to April 2024
• Responding to emergency road service requests in a call center environment
• Listening to members and identifying their problem
• Performing geographical location spotting and data entry
• Seeking a solution to get the member back on the road
• Analyzing member accounts to determine additional products and services that benefit the member
• Thriveworks - Inside Sales Representative (Remote) April 2024 to October 2025
• Convert inbound leads into customers
• Met daily converted client goals
• Maintained a daily conversion rate of 50% or more in sales
• Built a pipeline of leads that weren’t closed on first call to make outbound calls and close.
• Verify insurance policies and benefits
• Handle referrals from behavioral facilities to schedule new patients’ intakes
• Work with insurance companies to obtain prior authorization for appointments
• Follow HIPPA guidelines
• Cross sell multiple services
• Collect payment details
• Schedule appointments for multiple services
• Use database to find offices local to the client calling in
• Assist existing clients
• Utilizing CRM softwares and databases like AdvancedMD, Salesforce etc.
• Build rapport with clients
• Adhere to schedule
• Attend weekly meetings & maintain communication in team chats
• Meet and exceed daily metric goals and KPI’s
References
• Myrna Silva
Government Account Clerk - Division of Family Assistance & Benefits 862-***-****
• Cheila Feliciano
Teacher’s Aide/Advisor
• Yvette Beauchamp
Customer Service Advocate - Gerber Life Insurance
• Shadyne Booker
AAA supervisor
********@***.***.***
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