Customer Service Professional with Leadership Experience
Resume:
Deja Bennett
Dallas, TX *****
*************@*****.***
Professional Summary
Dedicated and adaptable Customer Service Professional with over 5 years of experience in fast-paced call centers, hospitality, and warehouse environments. Proven ability to handle customer inquiries, manage accounts, resolve issues, and support teams efficiently. Recognized for strong communication skills, attention to detail, and ability to lead by example. Willing to relocate: Anywhere
Work Experience
Insurance Sales Agent
AWL (All Web Leads)-Austin, TX
June 2025 to Present
Assist customers with policy inquiries, updates, inbound and outbound calling Surveyor
Dynata-Mesquite, TX
June 2024 to February 2025
- Conducted political surveys via phone, managing both inbound and outbound calls
- Completed ongoing learning modules and met company standards Customer Service Representative
The Call Center Group-Mesquite, TX
July 2022 to May 2024
- Assisted newspaper subscribers with delivery issues, website access, and account setup
- Provided high-level customer service while troubleshooting online platform access Customer Service Representative (Apple Contract)
VXI Global Solutions-Mesquite, TX
December 2021 to June 2022
- Managed customer inquiries related to fraud, orders, and account issues
- Delivered technical and billing support through inbound and outbound calling Warehouse Associate
LSI Staffing-Mesquite, TX
April 2021 to December 2021
- Assembled and packed equipment in a fast-paced warehouse environment
- Maintained quality standards and met production targets Cook
Monarch Casino Resort Spa-Black Hawk, CO
September 2019 to March 2021
- Prepared and served food in a high-volume casino deli
- Handled customer orders, complaints, and maintained cleanliness Busser / Crew Leader
AMC-Mesquite, TX
September 2018 to August 2019
- Delivered food to guests and ensured cleanliness of dining areas
- Promoted to Crew Leader, responsible for scheduling and team coordination Waitress
Waffle House-Mesquite, TX
April 2017 to September 2018
- Provided exceptional table service and upsold daily specials
- Maintained cleanliness and supported kitchen staff during busy hours Education
High School Diploma
Mesquite High School-Mesquite, TX
August 2014 to May 2018
Skills
• Retail sales
• Accounts receivable
• Continuous improvement
• Time management
• QuickBooks
• English
• IT
• Sales management
• B2B
• Relationship management
• Outside sales
• Typing
• Live chat
• iOS
• Software sales
• Adobe Acrobat
• Microsoft Word
• Analysis skills
• VPN
• Bookkeeping
• Warehouse & Assembly Line Operations
• Administrative Support
• Sales support
• Medical collection
• Business development
• Technical Support
• - Customer Support & Retention
• Technical sales
• Cybersecurity
• Medical terminology
• Salesforce & CRM Software
• Inbound/Outbound Call Handling
• Computer networking
• Negotiation
• Interviewing
• Lead generation
• Windows
• Customer relationship management
• Microsoft Powerpoint
• Sales & Cold Calling
• Search engines
• Phone etiquette
• Communication skills
• Appointment scheduling
• Technology sales
• Software troubleshooting
• Root cause analysis
• Team Leadership & Training
• Account & Order Management
• Conflict Resolution
• Cash register
• ServiceNow
• Customer support
• Hospitality
• Marketing
• Accounting
• Mac OS
• Customer service
• Financial services
• Organizational skills
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