Customer Service Specialist with Health Insurance Focus

Jessica Cortez

Customer Service Representative

956-***-**** • **************@*****.***

Customer Service Representative with supporting health insurance and federal student loan programs, delivering accurate data entry and member assistance in remote settings. Proficient in Salesforce, Microsoft Excel and Teams, HIPAA compliance, and high-volume call handling to resolve claims, copays, and policy adjustments. Focused on clear communication, timely problem resolution, and continuous improvement to support member satisfaction and operational efficiency. Employment history

Advisor 1 • Nelnet Inc. • Feb 2025 – Jan 2026

Customer Care Service Representative • Advanced Call Center Technologies • Aug 2023 – Oct 2024 Contracted Customer Service Representative • T-People Inc./Vdart Inc. • Jun 2022 – Jul 2023 Contracted Customer Service Representative • Vdart Inc. • Mar 2021 – Apr 2022 Customer Service Representative • Advanced Call Center Technologies • Jun 2020 – Mar 2021 Education

Computer Accounting Specialist • South Texas Vo-Tech • 2007 – 2008 Diploma • Los Fresnos H.S. • 2004

Skills

Keyboarding, Computer accounting, Microsoft Excel, Microsoft Word, Data Entry, Salesforce, Microsoft Teams, Hippa Federal student loans

worked with k12 and Facts

Data entry

Work at home

Assisted inbound calls from members and providers

Worked with health insurance

Copays

Claims

Data entry

Work from home

Inbound Member Calls

Outbound

Insurance and payment reviews

Medical

made adjustments to policies

Data Entry

Work from home

Inbound Member Calls

Outbound Calls

Payment Reviews

Creating Claims for Unemployment

Data Entry

Work from home

Inbound Member Calls

Cancel Checkcards

Issued Check cards

Submit Claims and Disputes

Data Entry

Processed ATM/DEBIT Fraud for BofA

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