Operations Manager / Administrative Leader Resume

Nora Olson

Administrative Assistant

Professional Summary

A proven Operations Manager with a track record of enhancing profitability and streamlining operations at Aramark. Excelled in operations management, problem-solving, and fostering team leadership, leading to significant process improvements. Skilled in inventory control and staff training, adept at implementing cost-saving strategies that bolstered efficiency and customer satisfaction. Experience

Operations Manager

April 2014 to January 2017

Aramark - Canton, Ms

Office Assistant

October 2011 to April 2014

All Brands Foods - Hattiesburg, Ms

Education

Address: Petal, Ms 39465

Phone: 601-***-**** - Email: ************@*******.***

• Conducted regular audits of processes to ensure compliance with regulations and industry standards.

• Ensured effective communication among staff members by providing training when necessary.

• Facilitated open communication between departments to improve collaboration among teams.

• Analyzed financial data to identify trends and develop solutions that improved profitability.

• Monitored customer feedback and implemented changes as needed to enhance service quality. Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.

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• Implemented cost-saving initiatives to reduce overhead costs.

• Maintained accurate inventory records while ensuring optimal stock levels at all times.

• Maintained professional working relationships and promoted open lines of communication with staff.

• Tracked company inventories and ordered new products to replenish equipment levels.

• Set prices and credit terms for goods and services, based on forecasts of customer demand.

• Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.

• Prepared staff work schedules and assigned specific duties.

• Met deadlines while maintaining high-quality deliverables.

• Participated in ongoing training to enhance own job skills and knowledge.

• Interacted with clients to resolve issues or answer questions regarding services rendered by company.

• Participated in team meetings, providing input and suggestions on organizational practices.

• Supported team members with research projects by gathering data from online sources.

• Computed, record and proofread data and other information, such as records, and reports.

• Conducted inventory to order needed materials and supplies.

• Drafted and sent out emails and memos for seamless communication.

• Maintained accurate records of office supplies and placed orders as needed.

• Organized and maintained filing systems to ensure efficient document retrieval. Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.

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Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

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• Created spreadsheets using advanced formulas in Excel to track progress on projects.

• Scanned, faxed, and filed invoices and sales receipts. Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.

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• Worked with coworkers to complete tasks.

High School Diploma : June 2002

Maryland GED program - Maryland

Skills

• Team Leadership • Problem-Solving

• Operations Management • Policies and procedures implementation

• Customer Service • Staff Training

• Inventory Control • Warehouse Operations

• Budgeting and forecasting

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