Sr. Dispute, AR & Collections Specialist

ada quiles

Irving, TX 214-***-**** *************@*****.***

Areas of Expertise

Accounts Receivable

Credit & Collections

Dispute Resolution

Financial Reconciliation

Oracle NetSuite

Bilingual (Spanish/English)

Clarion

JD Edwards

Freshdesk

Made2Manage

Billing Systems

SAP

AS400

Smartsheet

Sage

Quopa

Zoho CRM

Cross-Functional Collaboration

Customer Service

iSeries

BAAN

ADP

Billtrust

SD Book

Professional Experience

Sr. Dispute and Collection Specialist, Express Service Inc. Irving, TX Oct 2025 – Jan 2026

I manage credit approvals to ensure orders move forward without unnecessary delays, Manager reviewing and personal credit reports to assess risk and make informed decisions. I work closely with Operations to onboard new customers, resolve credit inquiries, and maintain strong client relationships—supporting both revenue growth and sound risk management.

Release and monitor orders for assigned distribution centers to ensure accurate and timely transaction processing.

Support AR automation and process improvement initiatives to enhance operational efficiency and performance metrics.

Partner with cross-functional teams to reduce payment discrepancies, adjustment exceptions, and unapplied cash.

Manage and support EDI and electronic transaction workflows to improve system accuracy and process effectiveness.

Accounts Receivable Specialist, Therapy and Beyond, Flower Mound, TX March 2025 – Aug 2025

Manage full-cycle accounts receivable, including posting, verifying, and reconciling payments. Collaborate with the Billing Manager to resolve discrepancies, improve collections, and maintain accurate records. Provide timely customer support and generate reports on delinquent accounts to guide revenue decisions.

Manage full-cycle accounts receivable, including posting and verifying payments

Resolve discrepancies in collaboration with the Billing Manager and accounting team

Generate status reports for delinquent accounts and assist with revenue reconciliation

Research and respond to customer inquiries with a high level of professionalism

Accounts Receivable Specialist, Southwest Search, Irving, TX Aug 2024 – Oct 2024

Managed end-to-end accounts receivable in a high-volume environment, processing invoices through supplier portals with accuracy. Maintained customer data in iSeries, resolved disputes collaboratively, and used ticketing systems to streamline issue resolution and support revenue operations

Processed high-volume invoices via supplier portals (Republic Services, UPS)

Maintained and updated customer data in iSeries for accurate billing

Resolved billing disputes using customer ticketing systems and cross-functional systems

Credit Specialist, Matheson Tri-Gas, Irving, TX September 2023 – April 2024

Managed credit approvals to support timely order fulfillment, releasing held accounts and assessing risk through D&B and personal credit reports. Partnered with cross-functional teams to set up new customers, resolve credit inquiries, and maintain strong client relationships.

• Released/approved held accounts through phone, Skype, and email

• Pulled D&B and personal credit to assess risk and processed credit references

• Supported new customer setup and responded to credit-related inquiries

Credit Representative, Balfour & Co., Dallas, TX May 2018 – Aug 2023

Managed a portfolio of 4,000+ accounts, collecting over $4.6M in past due balances

Created invoices, monitored cash receipts, and placed accounts on credit hold as needed

Partnered with sales reps and customers to resolve payment issues and improve account status

Various Contract Engagements 2015 - 2018

Account Receivable, Custom Built Metals., Irving, TX

Reconciled payments, printed statements, and maintained financial reports

Credit Analyst/Collections, ESAB Welding, Denton, TX

Recovered outstanding balances via phone and email

Credit Analyst/Collections, Entrematic, Carrollton, TX

Processed payments, created custom invoices, and approved credit references

Collections Associate, AutoNation, Irving, TX 2008 - 2015

Supported Florida and international accounts; negotiated payment arrangements

Maintained aging goals: 1% at 120+ days, 1.5% at 90+, and 10% at 60+

Communicated with store leaders to ensure customer resolution and credit holds

Credit/Collections Account Representative Data Integrity Associate II, McKesson, Lewisville, TX 2002 - 2008

Handled account setup and collections within SAP for North American clients

Evaluated customer accounts to approve credit and order releases

Collaborated with sales teams and resolved payment discrepancies efficiently

Education

McArthur High School, Irving, TX

High School Diploma

Continuing education

Ethical Practices & Anti Money-Laundering

Bilingual (English/Spanish) Credit & Collections Specialist with over 20 years of experience in accounts receivable, credit analysis, and customer service. Proven ability to resolve complex financial issues, streamline billing processes, and reduce delinquency rates while maintaining strong client relationships and high levels of professionalism. Adept in SAP, Oracle NetSuite, and a wide array of ERP systems. Seeking growth opportunities to leverage expertise in AR and credit to drive operational excellence.

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