Tech-Savvy IT Support & Remote Services Specialist
Resume:
Theodore, AL *****
*****.*******@*****.***
*****.************@*****.***
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Jessica H Willingham
PROFESSIONAL SUMMARY
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Solution focused PC support specialist providing technical support client and companies. Adept at motivating self and others, 4+ years expertise in a fast pace environment. Insightful, results driven IT professional with a broad range of hands-on experience.
Data Migration
PC Deploys
PC Builds
Jira
Active Directory
Troubleshooting
MS Windows 7/8/10/11
Peripheral Configurations
WORK HISTORY
BANK TELLER 03/2022 to Current
Synovus Bank, Daphne, AL
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Processed customer transactions promptly, minimizing wait times.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Identify customer needs and offer new products and services,
Reconciled cash drawer and resolved discrepancies.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Educated customers on use of banking website and mobile apps.
IT SUPPORT SPECIALIST 08/2015 to 12/2021
Gulf Distributing, Mobile, AL
Used ticketing systems to manage and process support actions and requests.
Created help desk tickets, troubleshot, and resolved desktop issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Determined hardware and network system issues using proactive troubleshooting techniques.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Worked with other IT Specialist on companywide initiatives including updating to windows 10 and office 365.
Routinely recommended improvements to my supervisor where I identified cost and time saving opportunities,
Worked with "JIRA" Ticket system, responding to Internal Customers by phone, email, and the internal ticketing system.
Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Managed backup and recovery of data assets to safeguard system availability.
Updated software to safeguard against security flaws.
IT SUPPORT SPECIALIST 02/2008 to 07/2015
Televox Software, Mobile, AL
Analyze FoxPro bridge codes to determine account eligibility for Phase 1 migration.
Migrating customers from FoxPro based House Calls system to the new .NET/C#-based Healthy
World platform.
Created documentation for Best Practices and integration checklists using flowcharts and
instructional memos that were implemented company wide.
Train and mentor new hires.
Troubleshoot customer accounts, TSYNC, Healthy world, and Value accounts.
Uses regular expressions to capture/manipulate text in a formatted data file. Using C++ and
HTML to upload.
Troubleshoot character length issues & inactive hyperlinks.
BANK TELLER 07/2004 to 01/2008
Regions Bank, Theodore, AL
Responsible for balancing cash drawer and cash limits.
Accurately processing routine transactions for customers, such as deposits, withdrawals, cash checks, loan payments, and cashier checks.
Display integrity and customer satisfaction that reflects positively on the company.
Resolving all customer banking issues.
Meet all company goals, sell products beneficial to customers and make referrals including cross selling.
Lowes LLC
Internet sales lead
EDUCATION
University of South Alabama, Mobile, AL
Bachelor of Science, Information Technology, 05/2015
James H. Faulkner State Community College, Bay Minette, AL
Associate of Applied Science, Network and System Administration, 05/2013
References
Dan Jacobs, Senior System Administrator 517-***-****
Dray Stallworth, Senior Implementation Supervisor 251-***-****
Miranda Brown, Electronic Specialist 251-***-****
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