Telecom and Field Service Technician Specialist

KENNETH L. NEAL

*** ******’s View Dr

Huntersville, NC 28078

Phone: 704-***-****

EXPERIENCE

Alarmforce, Toronto, Ontario 10/2007-Present

Independent Contractor

Installation of wireless security system.

Providing service to existing customers.

Training end users on system operation.

Completing detailed work orders of duties performed, materials used, time spent and charges applicable.

Shipping and receiving of alarm components and equipment.

TELECO, Charlotte, North Carolina 10/2006-10/2007

Telecom Technician

Installation of Toshiba and NEC telephony system peripherals up to and including cabling/system itself and data racks for various business customers.

CABLEVISION, Piscataway, New Jersey 4/2001-3/2006

Field Service Technician

Installation and repair of cable service from the tap to the customer’s equipment.

Completing detailed work orders of duties performed, materials used, time spent and charges applicable.

Operating company vehicle in a safe manner.

PEP BOYS, Union, New Jersey 3/1998-12/2000

Service Representative

Customer relations and trouble shooting.

Prepared detailed work orders containing complaints and recommended service.

Keeping performance and monthly revenue reports.

Performing ancillary auto repairs.

Updated job knowledge by reading about new products.

BELL ATLANTIC, Newark, New Jersey 3/1989-5/1995

Technician

Installation, rearranging and maintenance of telephone service for customers, including rerunning lines from the telephone pole into the customer’s dwelling.

Rearranging and reconnecting pairs of wires at pole, underground or building terminals.

Performance of diagnostic tests on integrated circuit equipment to determine trouble, which involved basic knowledge of electricity.

Completing detailed work orders of duties performed, materials used, time spent and charges applicable.

Operating company vehicle in a safe manner.

EDUCATION

LINCOLN TECHNICAL INSTITUTE, Union, New Jersey 11/1997-12/1998

Automotive Mechanic

Thirteen month program designed to give introductory knowledge of all automotive systems. Completed with a 3.0 grade point average. Licensed as certified automotive technician, Class C.

METRO AUTO ALARM, Union, New Jersey 11/1996-1/1997

Auto Electronics Installer

Two month program designed to teach basics of auto electricity, including installation of auto alarms, stereos and cellular phones. Completed successfully, licensed as certified auto electronics installer.

CLIFFORD J SCOTT HIGH SCHOOL, East Orange, New Jersey

High school diploma 1987.

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