Multifaceted Operations and Programs Coordinator

Joanna R. Caban

Cell: 347-***-****

*** ******** ****, *****, ** 10455

**************@*****.***

EXPERIENCE:

Parent Coordinator/Language Access Coordinator –

NYC Department of Education: BASE- Bronx Academy Software Engineer 01/2026-Present

Data Entry ATS Student information. Liaison between families and school administration and school leadership teams.

Part of Crisis Intervention prevention committee, set up of consolidation plans and protocols.

Provide a welcoming and safe environment to increase parent engagement, resolve conflicts and disseminate information, address family concerns

Organize workshops, training sessions, school events, guiding families thru NYCSA access.

Business Manager/Payroll Secretary –

NYC Department of Education: John Jay School for Law 9/2025-1/2026

processing and recording employee time and attendance, calculating and submitting payments, managing deductions for taxes and benefits, maintaining payroll records, and ensuring compliance with city and state regulations.

Purchasing of all Schools Materials, equipment, Services etc. Purchasing and certifying of all.

Recording of Leaves, LODI’s etc., Compliance and reporting, record keeping, payment processing, deduction management and employee communication.

Project/Production Planning & Raw Materials Manager 3/2025 – 6/2025

Lemon X Corp. dba Sunnysky Products 2025 Contract:

Ensure that material scheduling strategy and processes are in place and work effectively in order to ensure material supply meets production requirements with minimum stock levels, whilst optimizing costs

Take ownership of material planning issues that arise, including over or under delivery and take any follow up actions especially in the event of material shortages that affect production

Assess volume requirements against planning assumptions Manage inventory risk and ensure that contingency plans are in place

Seek and recommend solutions to overcome issues arising in order to meet production requirements and address operational risks

Billing Specialist – Toho Water Authority (Temp) 11/2024-3/2025

Prepared the daily utility billing by reviewing exception reports; submitted corrected bills, handled manual adjustments to customer accounts.

Responsible for quality control from a billing perspective on all rate changes.

When necessary, assists customer service representatives with account inquiries.

Procurement and Contract Supervisor – Citrus Connection (LAMTD) 6/2023- 10/2024:

Managed full contract negotiation process for all contracts. These will include negotiations with suppliers, and any other third parties as appropriate.

The lead person to major Project such as Brand-New ERP System for Company’s 4 Separate location Hubs within Polk County.

The lead person to major Project such as Giant IT integration process of all systems and Server Purchases for Company’s 4 Separate location Hubs within Polk County.

The lead person to major Facilities Design Intent Paving Project for Company’s Main Facility location in Lakeland, FL.

Conduct in-depth cost and spend analyses within the department and develop cost-saving initiatives. Utilized smart budgeting strategies.

Managed RFP process, including research of suppliers, negotiations, PO Creations and Issue resolutions.

P-Card reconciliation and payments

Procurement Analyst, Department of Education 2/2014 – 5/2023:

Assists schools staff in the purchasing of goods and services necessary for the schools instructional programs.

Provides extensive training to school staff in the use of FAMIS, the Department of Educations automated purchasing system.

Assists schools in adding new vendors to the vendor file maintained by the Comptroller’s office.

Work in conjunction with the Division of Financial Operations Accounts Payable unit in follow-up with schools on purchase order certification of delivery of goods and services to ensure that vendors are paid in a timely manner.

Approves school-based generated purchase orders for the center above certain established dollar thresholds.

Serves as liaison with the Division of Contracts and Purchasing in assisting schools in purchasing non-list items.

Provides assistance to schools regarding SOP guidelines regarding purchasing, including purchase orders, small invoice payment process (SIPP), travel, and procurement cards.

Provides guidance to school staff concerning the regulations governing school bank accounts and inventory procedures.

Works with the Auditor General’s office on school audits from various federal, state and City agencies regarding school OTPS expenses. Assists schools in preparing responses and collecting necessary back-up data.

Monitors schools expenditure levels throughout the school year regarding established deadlines for Galaxy and Famis.

Works with schools in ordering preliminary core curriculum materials in a timely fashion based upon school needs, and ensures that schools follow up on timely delivery prior to the beginning of the school year.

Assists schools in developing and processing MTACs (multi task awards contracts) for the purchase of professional development for staff and contracts for direct services to students.

Provides guidance to school staff in budgeting OTPS in Galaxy, using the proper object codes in conjunction with the materials and services the school plans on obtaining. Works with school staff to ensure that all items are in alignment with the SOPM.

Works with the Budget Director and school personnel in establishing preliminary budgets, using funding criteria and mandates.

Assists in the monitoring of school budgets and expenditures as a tool to assist the Budget Director in monitoring expenses.

Provides backup to schools when the Budget Director is not available.

Assists Budget Director in the monitoring of school registers, IEP paras, and school lunch form collection.

Procurement Analyst, NYC DEPARTMENT OF EDUCATION: Division of Space Management 2/2011-2/2014:

Worked closely with the Chancellor’s Office, Office of Early Childhood as well as the Executive Director of Space Management and all borough directors to ensure furniture, Smart Boards, PBX, Computers and copiers were ordered and delivered for all Citywide school opening.

Assisted OSYD by creating School Safety Plans. Worked with Borough Safety directors and School principals.

Full knowledge of Budget, procurement procedures, Contracts and FAMIS policies.

Full knowledge of ATS and Galaxy and HR operating systems.

Owners Assistant/Assistant Manager, SPARTAN HEATING & AIR, LLC 2009-2011:

In charge of the Entire Office and all its support duties, its staff and Clients. Handled payroll, Bank Statements/Money Transfers for the Company. Also handled telemarketing.

Did all monthly credit card and expenses for the President.

Handled the President’s personal and business calendars.

Managers Assistant/Executive Administrator, PINNACLE MANAGEMENT, LLC 2006-2009:

Responsible for 27 Dwellings/Rentals and Condo apartments and their parking. Handled all tenants’ requirements and complaints.

Handled all applications, prepared leases, conducted lease signings, handled all support duties for 27 Dwellings their supers, tenants and maintained constant communication with various companies. Also handled payroll for employees.

Handled all data entry, typing memorandums and reports and maintained an excellent filing system for all 27 dwellings.

Direct Care Counselor/Nurse’s Aide, CATHOLIC GUARDIAN SOCIETY 2003-2006:

Basic care procedures such as sterilization, bed-making, transfer and body mechanics.

Checked vital signs, conducted specimen collection, and was responsible for charting, pre-op and post-op care.

Handled oxygen use, chronic, critical and geriatric care, mental care, maternal and infant care, admission and discharge of patients, MRDD consumers and decubitus ulcer prevention.

Administrative Assistant/ Purchasing Department, DS MAXX 2001-2003:

Responsible for dictation and transcription of correspondence

Managed daily e-mailing stock information needed for company’s stock reports

Processed, shipped and typed purchase orders into computer and set up shipments.

Handled all data entry, typing memorandums and reports.

Administrative Assistant, DAVID LAWRENCE & ASSOCIATES 1999-2001:

Responsible for dictation and transcription of correspondence.

Operated multiple line system switchboard, screened incoming telephone calls and transferred calls to appropriate parties.

Distributed daily mail, packages and supplies to appropriate parties, Collected and distributed outgoing and incoming faxes daily and Outlook emails.

Maintained an accurate filing message system and created envelope labels.

PERSONAL:

Proficient in Microsoft Outlook, PowerPoint, Word and Excel. Trilingual: English, Spanish and Basic American Sign Language. Able to understand and problem solve any size work load. Full knowledge and understanding of hospital ethics, OSHA and general knowledge of human anatomy. Full Knowledge of all office functionality. Ability to analyze facts, Reliable, dependable and hardworking. Knowledge of many systems FMS, FAMIS, OORS, Galaxy, SEISS, NYCAPS, Oracle gov, Demand Starr, MSA, SLA, KPI, Solicitation of RFP, IFB ERP Systems etc. Able to work on multiple tasks simultaneously. Can provide any letters of recommendations when needed.

EDUCATION/TRAINING:

05/23/2024: National Transit Institute, Orlando, FL: Certification: Project Management for Transit Professionals

12/21/2023: National Transit Institute, Orlando, FL: Certification: Procurement I – Orientation to Transit Procurement

2004-2005: Borough of Manhattan Community College, NY, New York: Concentration: Direct Care Counselor Training

2003-2004: ABC Nursing School Training Center, Bronx, NY: Certification: Nursing Assistant Training Program

Graduated 1999: Saint Jean Baptiste High School, New York, NY – Regents Academic Diploma

07/28/2015: City of New York Citywide Training Center: Certificate in writing Effective and Efficient Emails

11/5/2015: City of New York Citywide Training Center: Certificate in Essentials for Successful Project Management

11/10/2015: City of New York Citywide Training Center: certificate in Excel Tools: Summarizing Data

12/15/2015: Central Management Development Program Certificate.

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