Medical Office & Billing Specialist Candidate

Arlene Maxwell

** ******** **** ***********, ** *8046

Phone 609-***-**** E-Mail ****************@*****.***

PROFESSIONAL PROFILE

Well-rounded professionals with pharmaceutical, healthcare industry, retail, and customer service experience. Able to provide timely, complete, and accurate data, maintain operations by following policies and procedures, and support administrative functions in conjunction with healthcare team.

High Academic Honors Recognition / Dean's List / Member of Alpha Beta Kappa (ABK) Honor Society.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Effective problem-solver and decision-maker, able to assess situations and identify solutions.

Function independently with minimal direction and guidance.

Provide customer service in a professional, timely, and efficient manner.

Microsoft Office Applications – Word and PowerPoint Type 32 WPM.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding

Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Goodwill Training Institute Microsoft office Certificates – 02/2019 – 08/2019

Certified in Office Word 2016

Certified in Office PowerPoint 2016

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist – 03/2024 -09/2025

Introduction to the following concepts:

Administrative skills with focus on insurance and patient billing functions and processing claims.

Medical practice management systems, Medicare and Medicaid government payers, third party payers, and basic CPT and ICD-10 coding.

Scheduling appointments, verifying insurance, managing filing systems and records, and handling general medical office procedures and patient files.

Medical terminology, anatomy and physiology, law and ethics, reimbursement methodologies, and revenue cycle management.

HIPAA rules and regulations related to patient information privacy and security.

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Pharmacy Technician -

03/2026-Present

WORK EXPERIENCE

Stay-at-home Parent- Willingboro,NJ

10/2010-PRESENT

Family manager

Dedicated time to family care, focusing on the upbringing of children

Provided children care and support for 9 children ensuring academic and emotional well-being

Leadership, organizational, multitasking skills developed through full-time parenting

Ability to manage multiple responsibilities, coordinate schedules, and support family and community needs

Actively pursuing professional development in customer service and education

Managed household budget and reducing expenses through strategic planning

CVS – Oakland, NJ

06/2022 – 10/2022

Pharmacy Technician / Customer Service – Retail

Filled and dispensed prescription medications, verified for accuracy, ensured patient information was correct and current, and updated when necessary.

Operated cash register, accepted payments, pulled and un-filled return-to-stock prescriptions, checked in orders, and stocked shelves.

Managed assigned workstation and tasks to support team in providing prompt and timely customer service.

Abided by HIPAA guidelines to protect private and confidential information.

Used CVS portal for documentation.

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