Customer Care Specialist Durable Medical Equipment
Resume:
Sarah D. Snider
Savannah, GA 31419
Summary: Candidate with 26 years of customer care experience with extensive background in durable medical equipment and administrative work Skills: Microsoft Word, Office and Excel, Windows 98 and XP Copier/fax, printer, PowerPoint, Data Entry, Libre, type 80 WPM, certified in Diabetic Shoe Fitting, proficient in Brightree Work Experience
Alliance Home Medical, Savannah GA 5/16/16-Present Customer Service Representative Level 2
• Responsible for processing all the closet order paperwork from 7 different closets of DME at 3 hospitals and 4 Urgent Care locations
• Processing orders from the hospitals to ensure the patients are able to discharge in a timely manner
• Maintain good working relationships with families, patients, and referral sources
• Reviewing all orders from referral sources to ensure that the patient will qualify for the medical equipment that is prescribed
• Take incoming orders, process paperwork, coordinate with service technicians for the delivery of home equipment
• Obtaining all needed documentation and any authorizations required for claims processing.
• Responsible for sending out monthly bills to hospice that utilize AHM services and three hospitals that pay for equipment for indigent patients.
• Preparing the weekly bank deposit and posting any cash and check payments to the appropriate accounts
• Follows Medicare, Medicaid and private insurance guidelines Medical Services of America, Inc., Savannah GA 5/16/05-5/13/2016 Senior Customer Service Representative/Documentation Specialist
• Assists the Regional Manager/Site Manager in the performance of the administrative and supervisory functions of the office
• Assists the Regional Manager/ Site Manager with the completion of the weekly reports
• Oversees the data responsibilities of the CSRs and assist them as needed
• Maintain good working relationships with families, patients, and referral sources
• Take incoming orders, process paperwork, coordinate with service technicians for the delivery of home equipment
• Responsible for overseeing the status of the office revenue stream and obtaining necessary paperwork from physicians in order to process claims
• Reviewing the CMNS that have been returned from the physicians to check for accuracy and send back for corrections if needed
• Obtaining notes to recertify the rental on oxygen and CPAP equipment
• Logging the CMNs in system in order to allow the bill to be released to the insurance company for payment
• Call insurance companies to check the status of outstanding claims
• Responsible for lowering the held revenue for 5 locations
• Setting up equipment and instructing patients on the proper use
• Reviewing all orders from referral sources to ensure that the patient will qualify for the medical equipment that is prescribed
• Follows Medicare, Medicaid and private insurance guidelines
• Assisted with inventory and ordering of equipment as needed PetSmart, Savannah GA Oct 2000-May 2005
• Head Cashier
• Prepared bank deposits
Kroger, Savannah GA May 1997-Oct 2000
• Floor supervisor for front end
• Prepared payroll for 150+ employees
• Prepared weekly reports for the zone manager for all stores in zone area
• Set schedules for front end employees
Accomplishments
• Brought the held revenue from $74,000 for 2 offices down to $10,000 for 5 offices
• Brought the held revenue older than 90 days from 45% down to 0% Education:
Diploma, 1997
Herschel V Jenkins High School, Savannah GA
Attended Georgia Southern University and Armstrong Atlantic State University Hobbies: Play oboe in the Savannah Winds Community Band for better part of 20 years
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