Customer Service Driven Project & Event Professional

Blaine Ashley

Austin, TX ***** +1-512-***-**** **************@*****.***

Professional Summary

Team player with extremely strong customer service experience. I’m a hard worker and I enjoy working with people to improve their satisfaction.

• communication skills

• interpersonal dynamics

• learns quickly hands-on

• sense of urgency

Willing to relocate: Anywhere

Work Experience

Independent Contractor

self employed Austin, TX

December 2020 to Present

I remodeled commercial and private homes or offices, I communicated with client about project details, inspected areas that work was to be completed to make sure it was able to be accomplished and made an estimate of project cost, including materials, labor, time, and intricacy of project. I delivered estimate and made detailed plans to deliver high quality work in a reasonable timeframe and budget. I worked demolition as well.

• Managed multiple client projects simultaneously, ensuring timely completion and high-quality deliverables

• Negotiated contracts and pricing agreements with clients to maximize profitability

• Implemented effective project management strategies to optimize workflow and meet project deadlines

• Delivered exceptional customer service by promptly addressing client inquiries and concerns

• Provided expert advice and guidance to clients on industry best practices and trends

• Created detailed project proposals outlining scope of work, timelines, deliverables, and budget estimates Cocktail Waitress

The Broken Spoke Austin, TX

January 2023 to December 2023

I was the sole cocktail waitress at The Broken Spoke, extremely high volume, and I helped direct customers to clean tables, took down drink orders and upsold the liquor when possible. I took several tables’ drink orders simultaneously to better my time management, help my memorization and interpersonal relationships, while having an innate sense of urgency. I added each tables’ order in my head, ordered and paid or started a tab for each tables’ order, and delivered drinks to the correct person at each table, and made correct change when cash was used. I also had to make sure no one was letting minors drink at their table. I bussed away any drink glasses or plates they were not using. At the end of my shift, I was responsible for making sure no tables had anything on them, general cleaning of the dance hall, and put the tables and chairs in their correct spots.

• Provided exceptional lcustomer service to patrons by promptly taking and delivering drink orders

• Demonstrated extensive knowledge of cocktail menu, including ingredients, preparation methods, and garnishes

• Efficiently managed a high volume of tables during busy shifts, ensuring timely delivery of drinks and maintaining customer satisfaction

• Developed strong relationships with regular customers through personalized service and attentive engagement

• Handled cash transactions accurately while adhering to established cash handling procedures

• Resolved customer complaints or concerns promptly and effectively to ensure a positive dining experience Server

South Congress Cafe Austin, TX

January 2019 to January 2020

Server at South Congress Cafe, a promotion from my previous waitstaff job at Trudy’s Tex-Mex. I memorized lunch, dinner, and brunch menus, as well as the specials for the day. I greeted customers, answered any questions they had, and upsold the daily special. I communicated with the kitchen if there was any issues, dietary or allergy. Took and entered orders, and checked my section for maintenance. Helped restock or run food or drinks in the interim. Made sure guests were happy with their meals and drinks upon delivery, and bussed dishes as needed. Offered dessert options towards the end of each tables meals, and delivered check. Maintained communication with guest to make sure they had an enjoyable meal and time, and cleaned table to prepare for the next. At the end of shift, side duties were clean your section, roll a number of silverware and clean a common area of restaurant.

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience Server

Trudy's South Star Austin, TX

June 2017 to December 2018

As a server at Trudy’s, I prepared a portion of the restaurant for my shift, such as making sure the beverage area was stocked or that there were ample garnishes prepared. I checked my section and tables to assure that they were cleaned and arranged properly for guests. I greeted each table within 45 seconds of seating, and fulfilled their drink order while giving them a chance to explore our menu. I answered any questions, and upsold the guest whenever possible. I entered orders in the POS Aloha system, and checked my section partner to see if I could assist them. I ran trays and delivered guests’ meals, and bussed anything off the table that the guest needed. I checked the guests’ satisfaction with their meals and drinks, and offered any dessert before the end of the meal or to box anything they’d like to take home. I delivered the check, and made change or gave back their card and receipt to sign, and kept each until end of shift. Side work was to thoroughly clean and detail your section, as well as clean or break down a portion of the restaurant, as well as make bags of ice for the walk in. Lead server checked your section and side work before signing your check out, receipts were to be in order and any money that was to be turned in as well to the manager on duty.

• Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Demonstrated exceptional multitasking skills during peak hours, accurately managing between 4 to 12 tables

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Handled cash transactions accurately using POS system while maintaining balanced cash to deposit at the end of each shift

• Adhered to all food safety regulations to ensure the health and well-being of customers Lead Server

George’s Seafood Co. Corpus Christi, TX

January 2015 to February 2017

I prepped a station before opening, and checked my section to assure everything was properly arranged. I greeted each table within 45 seconds of seating, and answers any questions and offered options after I fulfilled their drink order. I entered their meal entrees into the POS Aloha system, checked my section to refill drinks, bus any plates or cups that were done, and assisted other servers with their tables. I restocked areas as needed, like garnishes, silverware, or extra settings. Towards the end of the meal, I offered dessert or to box any to go items, and gave the check. I kept all receipts and cash until the end of shift, when it was turned in and inspected by the owner. I cleaned from 4 to 8 tables as side work at the end of my shift, rolled 60 to 140 silverware, and prepped a station for the next day, such as breaking down, sanitizing, and soaking the beverage station, refilling the tables’ settings, or sweeping and sanitizing the floor.

• Maintained a clean and organized work area, keeping all areas sanitized to health and safety regulations at all times

• Managed cash handling procedures, including managing cash and credit card receipts from guests, counting money, and making deposits

• Demonstrated exceptional time management skills by efficiently juggling multiple sidework tasks during busy shifts

• Increased overall table turnover rate by prebussing tables, boxing to go items for guests, and delivering checks promptly

• Achieved consistently high reviews on customer satisfaction surveys through attentive service and personalized interactions

Assistant Manager

A & B Auto Sales Pharr, TX

January 2006 to December 2014

I was in charge of opening the office, organizing files, answering phone calls, greeting customers, making sure all appropriate paperwork was filed with the state, made appointments for the owner and kept details of his schedule, relayed any messages to him, made sure the staff for that day were there and on time, inspected vehicles’ cleanliness, detailed vehicles, and moved vehicles from our car lot to another, as needed.

• resolved issues with the customer, as well as answered any questions they had

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Implemented more efficient and comprehensive filing system to optimize work efficiency and productivity

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience

Education

Communications (Associate’s)

University of Texas-Pan American Edinburg, TX

January 2004 to December 2007

Skills

Negotiation Management Teamwork QuickBooks Online Time management Customer service Conflict management Food service Math Cash handling high stress environment Organizational skills Cocktail experience Maintenance Bookkeeping Public Relations Construction Maintenance schedule management Communication skills Sales Project Management Clerical experience Problem solving Microsoft Office Interpersonal skills Facilities maintenance Serving Experience Customer relationship management

Languages

English

Certifications and Licenses

TABC Certification

July 2024 to July 2028

TABC certification valid, tabconthefly.com. Copy upon request. Food Handler Certification

July 2024 to July 2026

Food Handlers Certificate is valid. certifiedonthefly.com, copy upon request.

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