Travel Professional with Client-Focused Expertise
Resume:
Rachel Elizabeth Taylor
Phoenix Arizona 85029
**************@*****.***
Resume Summary
Experienced travel professional with a strong background in corporate travel management, customer service, and reservation systems. Proven ability to handle high-volume inbound calls, manage complex travel itineraries, and provide exceptional customer support. Skilled in using industry- standard tools such as Sabre and Travelport/Worldspan. Adept at problem-solving, communication, and maintaining client relationships. Seeking to leverage expertise in a dynamic and challenging role within the travel industry.
Travel Reservationist
IES Communications
Tempe, Arizona
April 15, 2024 - August 29, 2024
• Coordinated reservations for flights, rental vehicles, hotels, and Airbnb accommodations through both email and telephone communication.
• All bookings were managed using Travelport/Worldspan systems. Corporate Travel Agent
American Express Global Business Travel
Phoenix, Arizona
July 5, 2021 - November 30, 2023
• Managed inbound calls from Cisco Systems and AON for booking reservations on Sabre.
• Addressed customer service queries related to accounting, flights, cars, hotels, limousines, and billing.
• Performed computerized ticketing and manual processing for both international and domestic travel.
• Maintained regular communication with customers and utilized effective communication skills.
• Employed at TLS (Travel and Leisure Services) for 6 months before moving to the Global Business Travel sector.
Customer Service Cashier
The Home Depot
Phoenix, Arizona
September 9, 2020 - Present
• Responsibilities include managing returns, processing credit card payments, checking out customer items, stocking and arranging shelves, and performing additional tasks for additional departments. These duties involve daily interaction with customers. Corporate Travel Agent
American Express Global Business Travel
Phoenix, Arizona
April 29, 2019 - October 30, 2020
• Handled inbound calls from Cisco Systems employees booking travel through Sabre.
• Addressed customer service inquiries regarding flights, car rentals, hotels, limousines, and billing.
• Managed both computerized ticketing and manual processing for international and domestic travel.
• Demonstrated strong communication skills and maintained daily contact with clients while working remotely.
• The position ended due to Covid-19-related layoffs. Corporate Travel Agent
Carlson Wagonlit Travel
Phoenix, Arizona
February 11, 2013 - April 26, 2019
• Managed inbound call center support, booking travel for 22 accounts including Facebook and AECOM via Sabre and Apollo systems.
• Provided customer service support, addressed accounting inquiries, handled both computerized and manual ticketing processes, and coordinated international and domestic travel arrangements.
• Demonstrated strong communication skills during daily client interactions and efficiently processed reservations for a Vice President and their administrative staff. References available upon request
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