People Operations and Client Experience Specialist

TAYLOR ADDISON

Atlanta, GA

470-***-**** ***************@******.***

People Operations Employee Relations Office Administration Customer Experience PROFESSIONAL SUMMARY

Organized and people-focused professional with experience supporting business operations, employee coordination, and customer relations in fast-paced environments. Skilled in onboarding support, policy communication, conflict resolution, and administrative management. Known for strong attention to detail, professionalism, and the ability to build trust with employees and clients while maintaining accurate records and operational compliance. Experienced with Microsoft Office, Google Workspace, CRM systems, and data reporting tools. Currently pursuing a Communications degree with a strong academic record. PROFESSIONAL EXPERIENCE

Hanover Company

Leasing Consultant

June 2025 – Present

● Serve as a primary point of contact for residents and prospective tenants, addressing concerns and resolving issues through professional communication and problem-solving.

● Manage onboarding processes for new residents including application review, documentation verification, and lease processing.

● Maintain accurate records of leases, deposits, and resident information using property management and CRM systems.

● Track occupancy rates, lease renewals, and resident feedback using Excel to support operational decision-making.

● Assist management in maintaining compliance with housing regulations and company policies.

● Support team operations by coordinating communications, scheduling appointments, and assisting with internal reporting.

● Identify service improvements through resident feedback and collaborate with management to enhance customer satisfaction.

Upscale Marketing

Sales & Marketing Team Lead

October 2024 – June 2025

● Supervised and supported a team of sales representatives, providing guidance on performance goals and customer engagement strategies.

● Assisted leadership with team coordination, onboarding support, and training for new team members.

● Monitored sales performance metrics and generated reports using Excel and Google Sheets to inform leadership decisions.

● Collaborated with cross-functional teams to improve campaign performance and customer engagement.

● Maintained accurate documentation of sales activities and team performance metrics. Agape Tennis Academy

Office Administrator / Receptionist

February 2023 – October 2024

● Managed front desk operations and served as the first point of contact for members, staff, and guests.

● Coordinated scheduling for staff, lessons, and events while maintaining organized records and administrative documentation.

● Assisted with onboarding logistics for new members and program participants.

● Maintained membership databases, financial records, and administrative reports using Excel and Google Workspace.

● Addressed member concerns and escalated issues to management when necessary to ensure resolution.

● Prepared internal reports and presentations to support operational planning and program improvements.

EDUCATION

Clark Atlanta University — Atlanta, GA

Bachelor of Arts in Communications (In Progress)

CERTIFICATIONS

● CPR

● AED

● First Aid

SKILLS

HR & Administrative Skills

● Employee Relations Support

● Onboarding & Offboarding Coordination

● Policy Communication

● Conflict Resolution

● Documentation & Compliance

Technical Skills

● Microsoft Office (Excel, Word, PowerPoint)

● Google Workspace

● CRM & Data Reporting Tools

● SharePoint

● Confluence

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