Detail-Oriented Hospitality & Service Professional

KAITLYN OLIVA

475-***-**** ***************@*****.*** West Haven, CT

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

SKILLS

● Microsoft ● Attention to detail

● Teamwork and collaboration ● Reliability

● Creative thinking ● Excellent Communication

● Time management ● Professionalism

● Problem Solving ● Self-driven and motivated

EXPERIENCE

Salvatore’s Steakhouse March 2026-Present

Server

● Delivered high-quality guest service in a fast-paced steakhouse environment, ensuring accurate orders and an excellent dining experience.

● Demonstrated strong knowledge of menu items, steak temperatures, and specials while upselling appetizers, sides, and beverages to enhance guest satisfaction. Amazon Prime Shopper Dec 2024-July 2025

Whole Foods Market

● Utilized selection process for products within store and bagged products following bagging standards.

● Met or exceeded personal and department sales goals. Bar Waitress May 2021-Sep 2024

Captain’s Cove Restaurant

● Maintained professional and courteous demeanor with customers while providing exceptional customer service.

● Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.

● Memorized frequent customer preferences to build relationships and loyalty. Showcase Manager Aug 2023-May 2024

University of Connecticut

● Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

● Assigned, prioritized, and delegated tasks and responsibility.

● Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail. Call Transferer May 2022-July 2023

State Farm

● Focused on learning new skills and staying updated with industry changes.

● Met deadlines while maintaining high-quality deliverables.

● Skilled in using various software applications and programs, including Microsoft Office and Adobe Creative Suite.

Hostess Feb 2019-Aug 2020

Prime 16

● Answered phone calls to take reservations and address guest questions and concerns.

● Assisted in seating guests and managing the wait list. EDUCATION

University of Connecticut Aug 2020-May 2024

Bachelor of Arts

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