Dynamic Customer Service & Dispatch Specialist

C O N T A C T

***************@*****.***

Las Vegas, NV 89014

702-***-****

S K I L L S

E D U C A T I O N

J U N 2 0 1 6

Sunrise Mountain Las Vegas

W O R K H I S T O R Y

M A Y 2 0 2 2 - D E C 2 0 2 4

Dispatcher

Mv Transporation Las Vegas, NV

O C T 2 0 2 1 - M A Y 2 0 2 2

Customer Service Representative

Glass America Las Vegas, NV

J A N 2 0 1 9 - J U L 2 0 2 0

Customer Service Representative

Sitel Las Vegas, NV

Dynamic and results-driven

professional with extensive

experience in customer service and

dispatching at Mv Transportation.

Proven ability to resolve conflicts and

enhance customer loyalty through

active listening and effective

decision-making. Skilled in data entry

and maintaining seamless

communication, ensuring timely

delivery and exceptional service.

Shakara

cheairs

Customer service

Data entry

Decision-making

Active listening

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Directed dispatching, routing, and tracking of [Number] fleet vehicles. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Asked probing questions to determine service needs and accurately input information into electrons systems. Audited customer account information to identify issues and develop solutions.

Made outbound call to obtain account information.

Answered incoming telephone calls to provide store, products and services.

F E B 2 0 1 8 - J A N 2 0 1 9

Receptionist

Festa Hair and Tanning Las Vegas, NV

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Answered phone promptly and directed incoming calls to correct offices.

Kept reception area clean and neat to give visitors positive first impression.

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