Guest Service & Reception Specialist

Rosa I. Ruiz

**** ******** ******, ***. **

La Crescenta, CA 91214

Email: *******.**.**@*****.*** Cell: 626-***-**** OBJECTIVE:

A dependable professional seeking a Guest Service Assistant/Receptionist position where I can utilize my exceptional experience to contribute to the success of the company.

SUMMARY OF QUALIFICATIONS:

Highly qualified with excellent communications skills. Dependable, hard-working, organized, energetic, able to multitask and work well under pressure. Dishwashing, cleaning and sanitizing, Fast Food Serving setting, Assist in setting up and breaking down lunch areas, Food Handler Certified. CPR Certificate. EXPERIENCE:

02/24-02/25 Conference & Concierge Guest Service Assistant PAUL, WEISS, RIFKIND, WHARTON

& GARRISON LLP

Responsible for answering the telephone. Greet and direct internal and external clients, add guest names to building security websites, manage building parking validations, monitor conference service reception mailbox and respond to emails in a timely manner. Place order to replenish supplies needed, set up beverages and food in conference rooms if needed. Remove food service and clean conference rooms after meetings. Manage Outlook calendar, create badge and name plates for visiting Attorneys on workspace, add visitors to building security list. Clean and maintain the kitchen and pantries.

05/19-08/23 Guest Services Assistant KIRKLAND & ELLIS, LLP Support Associate Services Department, Associate Director of Operations and Director of Dining. Provide customer service and hospitality to anyone using the Cafe and Conference Center. Coordinate conference room reservations via the firm’s room scheduling database. Sanitize conference rooms before and after usage. Order, coordinate, and display catering orders and beverage/food set ups for meetings. Answer telephones and provide back-up assistance to the Receptionist; assist with special projects as needed. Responsible for greeting and escorting clients, guests, vendors and visitors to the appropriate department, floor, office, or conference room.

2

12/18-05/19 Temp Hospitality LOEB & LOEB LLP

Responsible for 10 pantries and 16 conference rooms in a firm consisting of 5 floors. Schedule meeting rooms, ensuring each conference room had necessary supplies, including beverages, coffee, water, food order prior to meetings. Order, stock and organize kitchen and pantries on a daily basis. 06/09–09/17 Receptionist LATHROP & GAGE, LLP

Welcomed clients, visitors, vendors, screened and directed incoming calls, set up conference rooms for meetings/conferences and depositions, maintained firm calendar, entered attorneys’ billing time, sorted, and distributed mail, sent out overnight packages (FedEx), ordered and picked up meals for meetings. Scanned, copied, and filed documents, organized, and recovered files, set up meetings in Meeting Room Manager, maintained and ordered kitchen and office supplies, retained an ongoing log of active/closed files which were sent to storage. Assisted Office Manager, Legal Secretaries and Office Services with various tasks and projects.

SKILLS:

Word, Outlook, Excel, Elite WebView, Type 50 wpm, speak fluent Spanish. 3

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