Job Coach and Client Support Specialist

BEATRICE GARCIA

South Gate, CA, ***** 323-***-**** *************@*****.***

Versatile Job Coach with extensive Ability to council, motivate, monitor, customer and staff progress. Knowledge of community resources that provide customers with the assistance they need.

CERTIFICATES

Professional Development Training

Blue Print Certificate - December 2018

Customer Service Assistant Training

DPSS Academy -March 2018

ADDITIONAL SKILLS

* Microsoft Office Proficient

* Bilingual English / Spanish

* Conflict Resolution

* Relationship Building

* Attention to Detail

* Exceptional Verbal and Written Communication

* Team Ethics

* Case Management

* Analytical and Critical Thinking

* Administrative Support

* Caljobs Proficient

PROFESSIONAL EXPERIENCE

Goodwill Southern California, Los Angeles CA

Job Coach April 2022-Present

* Oversees completion of assigned tasks; coaches assigned participants to assist them in learning job duties, remain focused on appropriate work behaviors and ensure they reach their potential, maximize productivity and stabilization on the job.

* helps ensure that the participant is successfully integrated into the workplace. Assesses ongoing support service needs that may represent barriers to employment.

* Assists participants with effectively learning and executing their assigned job tasks.

* Completes regular written progress reports, case notes and other required case file records.

Goodwill Southern California, Los Angeles CA

Disaster Service Worker April 2022-Present]

* Greeted approximately 100 Customers on a day-to-day basis and handle inquiries in a friendly and professional manner.

* Assisted clients on VOSS greeter.

* Provided high quality customer service, answer multiple phone lines screen and direct incoming phone calls while providing basic information about WIOA and all partner services available at center.

Cambrian Health Care,Long Beach CA

Home Health Care Provider December 2019-July 2019

* Helping or supervising client washing, dressing, grooming, and toileting

* Prepare client nutritious meals and snacks if needed feeling clients and or supervising their eating and drinking

* Transport client to medical appointments as well as run errands

* Monitor client health conditions, and reporting client progress and concerns to home care manager

Department of Social Services, Norwalk, CA

Customer Service Representative December 2018-July 2019

* Provided primary customer support to internal and external customers.

* Assisted customer with setting appointments, special order requests, and arranging merchandise pick up

Beatrice Garcia

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