Experienced Service Industry Manager and Leader
Resume:
Joel Paulino
Paterson, NJ *****
***********@*****.***
Highly experienced professional with a demonstrated history of success in the service industry. Possess exceptional leadership and customer service skills. Work Experience
Manager
Silk City Gentlemen Club-Paterson, NJ
September 2017 to Present
• Open and close the premise, set up the bar area, maintain inventory, and ensure a fully stocked storage facility for staff members
• Oversee and train other barbacks, ensuring excellent performance
• Provide outstanding customer service, interacting with customers when the bartender is busy with other tasks
• Registers Train bartenders
Car Wash Manager
Silk City Hand Car Wash-Paterson, NJ
June 2019 to August 2022
• Managed day-to-day operations of a busy car wash, including opening and closing seven days a week, creating work schedules, and overseeing staff of 10 to 12 workers
• Trained staff on proper car detailing techniques, engine wash, polish, buffing, and paint correction
• Ensured excellent customer service, managed cashiers, maintained inventory, and handled customer complaints and inquiries
Barback
The Palace Gentlemens Club-Passaic, NJ
August 2011 to July 2017
2
• Assisted bartenders with keeping service running smoothly, interacting with customers when the bartender is busy with other tasks
• Maintained a clean and organized bar area and stocked supplies as needed Education
High school diploma
John F. Kennedy High School - Paterson, NJ
September 2003 to May 2007
Skills
• Delivery driver experience
• Car detailing
• Cash handling
• Vehicle maintenance
• Bartending
• Buffing
• English (fluent)
• Spanish (native)
• Valet parking
• Customer service
• Driving
• Serving experience
• Leadership
• Inventory management
• Sales
• Leadership
• Customer service
• Cash handling
• Driving
• Serving
• Bartending
• Business development
• Public speaking
• Communication skills
• Time management
• Organizational skills
Certifications and Licenses
Driver's License
July 2023 to December 2027
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