Results-Driven Dispatch & Operations Leader

ABIGAIL RIJOS

Webster, MA

401-***-**** ************@*****.***

Results-driven dispatch and operations professional with 20+ years of experience coordinating mobile field teams, schedules, and routes in fast-paced environments. Proven ability to manage high call volumes, resolve issues in real time, and work efficiently in remote operations roles. SKILLS

● Dispatch operations & workforce

coordination

● Scheduling optimization & route

management

● Real time issue resolution &

escalation handling

● High volume inbound & outbound

call management

● Remote operations support

● Service level agreement (SLA)

adherence

● Time sensitive logistics coordination

● Client & customer communication

● Data entry, tracking & reporting

● HIPAA & confidentiality compliance

● Payroll support & staffing

coordination

● Team leadership & cross functional

collaboration

● Multitasking in deadline driven

environments

PROFESSIONAL EXPERIENCE

U.S. Laboratories — Brockton, MA

Mobile Phlebotomist 2018–2024

● Coordinated daily schedules and routes for mobile assignments across multiple locations

● Communicated with patients, facilities, and internal teams to confirm appointments and resolve scheduling conflicts

● Managed time sensitive specimen handling while maintaining strict compliance standards

● Demonstrated reliability, attention to detail, and independent work in a remote field setting

Quest Diagnostics — Boston, MA

Mobile Phlebotomist 2012–2018

● Dispatched to mental health facilities and private residences for scheduled and urgent visits

● Maintained consistent communication with operations teams regarding delays, reroutes, and status updates

● Accurately processed documentation and specimen tracking Eastside Laboratory — East Providence, RI

Mobile Phlebotomist 2007–2011

● Supported daily dispatch operations for nursing home facilities

● Balanced multiple assignments while meeting strict service windows

● Served as a reliable point of contact between facilities and laboratory operations Exam One — Providence, RI

Mobile Insurance Examiner 2005–2010

● Coordinated insurance exam appointments including EKGs, vitals, and specimen collection

● Managed client communication, confirmations, and follow ups

● Worked independently while meeting company service expectations Hebrew Senior Life — Boston, MA

Phlebotomy Supervisor 2000–2005

● Led daily operations and dispatch scheduling for multi shift staff

● Worked across high acuity departments including ICU and Oncology

● Maintained accurate data entry and specimen tracking under pressure AWARDS & RECOGNITION

● State of Rhode Island Awards for Community Service

Governor

Lieutenant Governor

Secretary of State

Attorney General

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