Technical Sales Leader with Growth Focus

Robert K. Sites

Pensacola, FL ***** 850-***-****

**********@*******.*** http://www.linkedin.com/in/robert-sites-a466ab144

Technical Sales

Results-driven, highly accomplished professional who demonstrates a diverse background, combined with keen business and technical acumen. Equally comfortable working independently or as an integral member of a team to achieve business goals.

Recognized for establishing new and existing partnerships with key customers. Proven to develop strategies to exceed organizational goals, enhance customer-base, and drive growth. Deliver sustainable results by analyzing and evaluating market trends, generating leads, communicating in both writing and verbally, and executing strategic initiatives that exceed business objectives. Facilitate and execute training programs that build top performing teams. Committed to dedication, reliability, team collaboration, positivity, and diligent work ethic. Proficient in Microsoft Office Suite, QuickBooks, Adobe Photoshop, and Learning Management System.

Sales Leadership

Stakeholder Engagement

Customer Service

Relationship Building

Training and Team Building

Product Knowledge

Lead Generation

Impactful Presentation Skills

Conflict Resolution

Sales and Marketing

Strategic Planning & Implementation

Interpersonal Skills

Professional Experience

Nova Teknatool USA, Saint Petersburg, FL

Customer Service and Sales Professional, February 2018- May 2018

Utilize Freshdesk to manage and quickly resolve customer tickets. Use excellent multi-tasking and prioritization skills to answer multiple inbound calls in a fast-paced environment on a multi-line phone system. Deliver exemplary service to answer inquiries and assist customers.

Apply knowledge of QuickBooks to accurately enter and update sales orders in system.

Consult customers and communicate products or services that would best meet their requirements to close sales and consistently meet quotas and metrics.

Optiview, Jacksonville, FL

Senior Sales Representative, March 2007-June 2017

Cultivated long-term, trusting relationships with key stakeholders to maximize business and revenue growth. Facilitated presentations with diverse audiences to enhance business development. Generated new leads through effective cold calling techniques. Maintained comprehensive knowledge of technologies to educate clients on services that would best meet their requirements.

Developed strategies to consistently exceed sales targets, resulting in more than $100K in monthly sales for five consecutive years.

Seamlessly handled 60 to 80 inbound calls per day.

Formed an extensive book of business by building relationships with a network of key clients.

Convergys Bank, Jacksonville, FL

Customer Service Representative, October 2006-March 2007

Effectively communicated with customers via telephone, answering numerous inbound customer calls daily. Applied meticulous attention to detail to enter customer data into system, process payments, adjust fees, and maintain or close accounts.

Used strong negotiation skills to convey terms of promotional rates and efficaciously negotiated best rates with customers.

Ensured 100% customer satisfaction by quickly answering questions and resolving problems.

Mathias Catastrophe Services Inc. / Aplin Peer & Associates

Independent Claims Adjuster, November 2005-October 2006

Submitted and closed over 200 claims in a four-month timeframe. Collaborated with public adjusters to negotiate claims. Coordinated and scheduled home inspections of houses damaged by natural disaster; organized inspection times and schedules.

Inspected 15+ homes, 7 days per week for 4 months, in the aftermath of Hurricane Wilma.

Photographed damage, often in challenging and dangerous environments, to gather data to analyze and create reports for multiple insurance companies.

Created highly accurate, prompt reports, resulting in timely checks and satisfied customers.

Earlier Experience: Fidelity National Insurance Company - Claims Assistant / Customer Service Representative; Advanced Systems Technology, Inc. - Instructional Design / Programmer

Education and Credentials

License, Certified Claims Adjuster, Florida License # E178495

Certified Novell Engineer, Networks of Florida, Pensacola, FL

Coursework Toward Graduate Degree, Instructional Technology

University of West Florida, Pensacola, FL

Bachelor of Arts, Psychology

Florida State University, Tallahassee, FL

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