R emote Customer Service & Healthcare Support Specialist

Hanna Yon

Dothan, Alabama

Phone: 334-***-****

* Remote Customer Service & Healthcare Support Representative Compassionate, reliable, and detail-oriented professional with experience in pharmacy operations, customer service, appointment scheduling, front desk support, and administrative tasks. Strong understanding of HIPAA, patient privacy, and healthcare communication. Skilled in multitasking, problem-solving, and supporting customers with empathy and clarity. Seeking a remote role that allows me to provide excellent service while managing chronic health conditions. Core Skills

- Customer Service (Phone, Chat, & In-Person)

- HIPAA & Patient Privacy Knowledge

- Appointment Scheduling & Reception

- Pharmacy Workflow Support

- Data Entry & Order Processing

- Problem Solving & De-Escalation

- Cash Handling & POS Systems

- Inventory & Stocking

- Administrative Support

- Multitasking in Fast-Paced Environments

Professional Experience

Walmart - Online Grocery Pickup Associate

August 2024 - Present (Reassignment Leave)

- Managed customer orders, substitutions, and pickups with accuracy and speed.

- Communicated with customers regarding order status and product availability.

- Coordinated with team members to ensure timely order fulfillment.

- Adapted to changing physical restrictions and reassignment requirements. Walmart - Pharmacy Cashier (Marianna, FL)

March 2024 - August 2024

- Processed prescriptions, handled patient information, and followed HIPAA guidelines.

- Assisted pharmacists with workflow tasks such as ringing up medications and organizing orders.

- Provided customer support for medication questions, insurance issues, and OTC products.

- Relocated due to hardship.

CVS Pharmacy - Cashier & Photo Department (Marianna, FL) September 2023 - March 2024

- Processed transactions, passport photos, and photo orders.

- Picked and packed online orders with accuracy.

- Maintained store organization and stocked shelves.

- Assisted customers with pharmacy and front-store needs. Residence Hub Inn & Suites - Housekeeping, Laundry & Front Desk Clerk February 2023 - July 2023

- Checked guests in/out, scheduled reservations, and handled phone inquiries.

- Printed paperwork, filed documents, and maintained front desk operations.

- Ensured guest satisfaction and safety.

- Left due to safety concerns at the location.

Blondies Food & Fuel - Cleaner, Cashier & Closer

July 2023 - September 2023

- Operated register, handled cash, and closed the store independently.

- Cleaned and maintained store environment.

- Left due to unsafe management practices.

McLane - Facility Cleaner (Cottonwood, AL)

November 2022 - February 2023

- Cleaned warehouse, offices, break rooms, and restrooms.

- Maintained sanitation standards across the entire facility.

- Left for higher pay opportunity.

Little Caesars - Crew Member (Ozark & Troy, AL)

October 2020 - November 2022

- Took orders over the phone and at front counter, handled cash and card transactions, prepared food on pizza dress and oven location, and organized orders to correct sections.

- Managed inventory tasks and restocked ingredients.

- Worked at two store locations due to staffing shortages.

- Left for pay increase.

Additional Strengths

- Fast learner with strong adaptability

- Excellent phone etiquette

- Empathetic communication style

- Works well independently or in a team

- Reliable, punctual, and organized

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